Heavy Equipment Rental Coordinator

14 hours ago


Woburn, Massachusetts, United States CN Wood Full time
Job Title: Heavy Equipment Rental Coordinator

C.N. Wood is a leading provider of off-road machinery and municipal equipment in New England. We are seeking a skilled Rental Coordinator to join our Woburn, MA team.

Job Summary:

The Rental Coordinator will be responsible for executing rental order generation, fulfillment, maintenance, and return processes for multiple branches. This role will also involve coordinating repair and maintenance needs to ensure maximum equipment availability.

Key Responsibilities:
  • Implement efficient processes for rental order generation, fulfillment, and return, working with sales/rental representatives, sales/rental management, transportation services, and service branch managers.
  • Coordinate rental fleet repair and maintenance needs to ensure maximum equipment availability.
  • Provide exceptional customer service to internal and external customers, generating rental orders in a cooperative, supportive, and courteous manner.
  • Manage rental contract generation, fulfillment, and return within company compliance, insurance, and credit guidelines.
  • Recover freight, fuel, and damage repair expenses to meet or exceed company goals.
  • Ensure accurate inventory records, review assigned branch demand, and provide recommendations for equipment needs and identify surplus equipment.
  • Coordinate repair and maintenance needs with the service department and ensure maximum equipment availability.
  • Coordinate trucking arrangements to and from customers as well as between CN Wood store locations.
Organizational Responsibilities:
  • Cooperate with employees of other departments and other branches.
  • Accountable to the Equipment Manager for proper interpretation and fulfillment of responsibilities.
  • Provide exceptional support to the sales team.
Qualifications:
  • High school diploma or general education degree (GED) required, some college or technical training preferred.
  • Knowledge or background in heavy hauling, load planning, or other transportation-related topics (3 years preferred).
  • Knowledge of construction equipment.
  • Customer service background.
  • Ability to maintain effective and professional relationships with customers, sales representatives, fellow employees, and management.
  • Excellent organization skills with the ability to prioritize workload to meet deadlines.
  • Strong verbal, written, analytical, and interpersonal skills.
Additional Information:

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women.



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