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Service Coordinator

2 months ago

Woburn, Massachusetts, United States Crown Equipment Corporation Full time
{"title": "Service Dispatcher", "description": "

Job Summary:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Key Responsibilities:

  • Schedule and dispatch service repairs and field service technicians to customer locations based on location, skill level of the technicians, and facility response guidelines.
  • Coordinate and schedule planned maintenance to ensure timely completion.
  • Receive and process service requests from customers and coworkers, entering information into the computer and assisting with paperwork and reports.
  • May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordinating services with outside vendors.

Requirements:

  • High school diploma or equivalent
  • Excellent phone skills
  • Good communication, organizational, math, and computer skills
  • Experience with Microsoft Office
  • Leadership skills, technical experience, and knowledge a plus
  • Ability to multitask

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

", "lang_code": "en-US"}