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Heavy Equipment Rental Coordinator

2 months ago

Woburn, Massachusetts, United States C.N. Wood Co., Inc. Full time

Job Title: Heavy Equipment Rental Coordinator

Job Summary:

C.N. Wood Co., Inc. is seeking a skilled Heavy Equipment Rental Coordinator to join our team in Woburn, MA. As a key member of our operations team, you will be responsible for executing rental order generation, fulfillment, and return processes for multiple branches to achieve company goals.

Responsibilities:

* Implement efficient processes for rental order generation, fulfillment, and return, working closely with sales/rental representatives, sales/rental management, transportation services, and service branch managers.

* Coordinate rental fleet repair and maintenance needs to ensure maximum equipment availability.

* Provide exceptional customer service, accommodating phone and walk-in internal/external customers to generate rental orders in a cooperative, supportive, and courteous manner.

* Manage rental contract generation, fulfillment, and return within company compliance, insurance, and credit guidelines.

* Recover freight, fuel, and damage repair expenses to meet or exceed company goals.

* Ensure accurate inventory records, review assigned branch demand, and provide recommendations for equipment needs and identify surplus equipment.

* Coordinate repair and maintenance needs with the service department and ensure maximum equipment availability.

* Monitor rental-related WIP to ensure proper coding and content.

* Coordinate trucking arrangements to and from customers as well as between C.N. Wood store locations.

Organizational Responsibilities and/or Secondary Responsibilities:

* Cooperate with employees of other departments and other branches.

* Accountable to the Equipment Manager for proper interpretation and fulfillment of responsibilities.

* Provide exceptional support to the sales team.

Qualifications/Experience/Attributes:

* High school diploma or general education degree (GED) required, some college or technical training preferred.

* Knowledge or background in heavy hauling, load planning, or other transportation-related topics (3 years preferred).

* Knowledge of construction equipment.

* Customer service background.

* Ability to maintain effective and professional relationships with customers, sales representatives, fellow employees, and management, including interaction with other company branches.

* Excellent organization skills with the ability to prioritize workload to meet deadlines.

* Strong verbal, written, analytical, and interpersonal skills.

Additional Information:

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Background checks, drug testing, and health assessments are required as part of our pre-employment process.

C.N. Wood Co., Inc. is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women.