Retail Customer Engagement Specialist

1 week ago


Redwood City, California, United States Bridgestonetire Full time

Retail Salesperson

Employee Type: Regular | Full Time

Location: Redwood City, CA

Team: Retail

Job Code: 2021_10004

Zip Code: 94063

Job Overview

This dynamic role focuses on fulfilling customer needs both in-person and via phone interactions. Utilize your strong communication abilities to clarify warranty options, coordinate schedules between technicians and clients, manage checkout processes, and promote various products and services.

Company Overview

Bridgestone Retail Operations, LLC employs over 22,000 team members across North America, operating more than 2,200 company-owned retail locations. These include well-known brands such as Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With extensive reach and over $3 billion in tire and auto service sales, Bridgestone Retail Operations offers a robust environment for career development.

Key Responsibilities

  1. Enhancing customer satisfaction and loyalty.
  2. Managing the merchandising, advertising, and promotion of products and services.
  3. Responding energetically to customer inquiries, both over the phone and in-store.
  4. Exhibiting a strong desire to excel in a retail setting.
  5. Demonstrating motivation as a sales professional.
  6. Assisting with unloading merchandise shipments, changing and balancing tires in the service area (post-training), constructing store displays, and performing other necessary tasks to meet customer relationship goals.
  7. Executing additional duties as assigned.

Qualifications

High School Diploma or equivalent is required.

A minimum of 2 years of experience in consumer retail sales is preferred.

Must possess the ability to communicate effectively with customers regarding sales and complaints to ensure retention and loyalty.

Problem-solving skills related to customer complaints are essential.

A valid automobile driver's license must be maintained at all times, with the ability to operate both customer and company vehicles.

Completion and maintenance of all current and required Bridgestone Retail Operations store education courses and modules for this position are mandatory.

Preferred Qualifications:

A 2-year degree or equivalent is preferred.

Employee Type:

Regular | Full Time



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