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Lead Customer Engagement Specialist

2 months ago

Redwood City, California, United States STEIGER DYNAMICS LLC Full time

Position Title: Lead Customer Engagement Specialist

Job Overview

STEIGER DYNAMICS LLC is at the forefront of innovation in the realm of home computing, specializing in high-performance PCs tailored for entertainment, gaming, and professional use. Our commitment to excellence extends to our quiet workstations and servers, which are trusted by top-tier corporations and research institutions.

If you possess a passion for computer hardware, gaming, and the latest technological advancements, this is an opportunity to join our dedicated team and contribute to the evolution of PC gaming and silent computing.

Key Responsibilities:

  • Assist customers with inquiries related to our products and ordering procedures through various communication channels.
  • Maintain a positive, empathetic, and professional demeanor towards customers at all times.
  • Respond promptly to customer inquiries and provide timely resolutions.
  • Acknowledge and address customer complaints effectively.
  • Acquire in-depth knowledge of our products to provide accurate information and support.
  • Process orders, forms, applications, and requests efficiently.
  • Document customer interactions, transactions, feedback, and complaints meticulously.
  • Collaborate and communicate with team members as necessary to enhance service delivery.
  • Offer insights on the effectiveness of customer service processes.
  • Ensure customer satisfaction and deliver exceptional support.

Qualifications:

  • Enthusiast in PC building: you have constructed multiple gaming PCs for yourself and others, and are recognized as the go-to expert for PC-related inquiries.
  • Strong market awareness: you stay informed about the latest trends and understand customer preferences.
  • Ability to maintain composure in high-pressure situations with upset customers.
  • Previous experience in customer support roles.
  • Excellent verbal and written communication skills.

Application Process: