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CRM Manager, Americas

1 month ago

New York, New York, United States Aesop Full time
About the Role

Aesop is seeking a highly skilled CRM Manager to join our Americas team. As a key partner to multiple teams, you will drive digital acceleration and build an elevated CRM strategy that aligns with our 5-year plan.

Key responsibilities include establishing processes, KPIs, and educating the organization on omnichannel and clienteling efforts. You will work closely with the Director of Ecommerce, Americas, to develop and execute local campaigns and support the roll-out of global projects in the region.

As a CRM Manager, you will be responsible for ensuring a holistic digital experience and communication plan, building landing pages to capture data, and leveraging dynamic tools and automation to increase personalization.

Key skills and qualifications include at least 3 years of experience in CRM, preferably with Salesforce Marketing Cloud, and experience in the beauty or luxury industry. Strong analytical and problem-solving skills, as well as the ability to distill business and customer data, are essential.

We offer a competitive salary and benefits package, including a generous product discount allowance and hybrid office working schedule. If you are a collaborative and efficient individual with a passion for CRM, we encourage you to apply.