Kitchen Support Staff

2 weeks ago

Miami, Florida, United States Biltmore Hotel Limited Full time
Job Overview

Position Summary

The Kitchen Support Staff plays a crucial role in ensuring that workstations are kept clean and organized, while also managing the stocking of plates for both the expo line and various kitchen prep areas, including pantry and grill stations. This role demands strict adherence to the policies and procedures as outlined in the Biltmore Standard Operating Procedures (BSOP's).

Key Responsibilities

  • Possess thorough knowledge of and comply with all departmental policies, service procedures, and standards.
  • Understand the correct maintenance and usage of kitchen equipment, utilizing it solely for its intended purpose.
  • Proactively anticipate guests' needs, responding promptly and acknowledging all guests, regardless of the time of day.
  • Maintain positive relations with guests at all times.
  • Address and resolve guest complaints to ensure satisfaction.
  • Monitor and uphold cleanliness, sanitation, and organization within assigned work areas.
  • Verify the accuracy of tickets received at the expo line.
  • Organize orders to ensure all items are ready when the order is prepared.
  • Deliver all ordered items to tables while respecting proper positioning and guest preferences.
  • Ensure timely delivery of all items. Check supply levels and report any shortages to the Supervisor.
  • Keep the workstation clean and organized, ensuring all necessary items are prepared and stocked.
  • Stock plates for the expo line and all kitchen prep areas, including pantry and grill stations.
  • Store items appropriately in coolers or pantry storage areas.
  • Clean and prepare necessary equipment.
  • Provide silverware and condiments for poolside orders.
  • Complete daily par level requests and conduct monthly inventory checks.
  • Greet and acknowledge guests.
  • Ensure guest safety and enforce pool rules in accordance with departmental standards.
  • Utilize first aid when necessary.
  • Report any unauthorized individuals in pool areas to the supervisor.
  • Complete closing duties and return all equipment and supplies to their designated areas.
  • Restock items for the next shift and secure storage areas.

Qualifications

  • Education: High School Diploma is required.
  • Experience: No prior experience is necessary.

Required Skills

  • Ability to speak, read, write, and understand English.
  • Competence in performing accurate mathematical calculations.
  • Ability to communicate clearly and provide legible directions.
  • Attention to detail, speed, and accuracy in job functions.
  • Strong organizational and prioritization skills.
  • Ability to think clearly and resolve problems with good judgment.
  • Capability to follow directions thoroughly.
  • Understanding of guest service needs.
  • Ability to work cohesively with co-workers as part of a team.
  • Ability to work with minimal supervision.
  • Maintain confidentiality of guest information and resort data.
  • Basic typing skills and moderate to advanced computer proficiency.
  • Adaptability to a dynamic and constantly changing environment.
  • Adeptness at multitasking.

Physical Requirements

  • Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds.
  • Capability to stand, sit, or walk for extended periods or an entire work shift.
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Ability to use and operate necessary office equipment with finger dexterity.
  • Effective communication with employees, managers, subordinates, and guests through verbal communication, hearing, and visual acuity.
  • Ability to visually focus on a computer for extended periods.
  • Adaptability to moderate temperatures as controlled by hotel environmental systems.

Success Criteria

  • Team Player: Demonstrates cooperation within the team and with other departments, listens carefully, and enjoys working with others.
  • Guest Focused: Anticipates guests' needs and is sensitive to diverse cultures, displaying a warm smile and friendly demeanor.
  • Delivers Their Best: Exhibits energy and urgency in work, resourcefulness, and a professional appearance.
  • Composed: Maintains calm under pressure and demonstrates maturity in unexpected situations.
  • Trustworthy and Responsible: Exhibits excellent attendance and punctuality, reliability, and integrity.
  • Time Management: Uses time effectively and efficiently, prioritizing important tasks.
  • Listening: Practices attentive listening and can accurately restate others' opinions.

Licenses or Certifications: N/A

Standard Specifications: Requirements represent minimum levels of knowledge, skills, and abilities necessary for successful job performance. This job description is subject to periodic changes based on operational needs.

Grooming: All employees must maintain a neat, clean, and well-groomed appearance in accordance with Biltmore Hotel standards.

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