Medical Office Coordinator

1 week ago


Lockport, Illinois, United States LifeStance Health Full time

{"Job Title": "Medical Office Receptionist", "Job Summary": "We are seeking a highly skilled and compassionate Medical Office Receptionist to join our team at LifeStance Health. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and clinicians, ensuring a positive and efficient experience for all.", "Responsibilities": ["Operational Excellence", "Patient Support", "Clinician Support"], "Operational Excellence": "\u2022 Create a positive work environment and support in-office clinician and staff engagement activities to promote a culture of excellence and connection.\u2022 Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.\u2022 General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.", "Patient Support": "\u2022 Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.\u2022 Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.\u2022 Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.\u2022 Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.\u2022 Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.\u2022 Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.\u2022 Collect all in-person and telehealth co-payments and account balances at the time of service.\u2022 Complete insurance eligibility verification and reach out to patients to resolve any issues.", "Clinician Support": "\u2022 Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.\u2022 Coordinate with clinicians pertaining to any additional patient questions.\u2022 Support clinician schedules by auditing for appointment accuracy.\u2022 Maintain a pleasant, secure, and motivational working environment in the Practice.", "Required Skills/Abilities": "\u2022 Ability to multitask and prioritize duties to support delivery of high-quality patient experience.\u2022 Ability to work independently and as a team member.\u2022 Strong communication skills, both written and verbal.\u2022 Proficient in using Computer Software Applications (Microsoft Office & EMRs)\u2022 Comfortable handling sensitive and confidential Information (HIPAA)", "Education and Experience": "\u2022 High School or equivalent required, associates/bachelor's degree preferred.\u2022 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred."}



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