Supply Chain Customer Support Specialist
2 weeks ago
Position Overview:
We are seeking a dedicated Procurement Customer Service Coordinator to become a vital part of our team. This role is essential in ensuring smooth operations and effective communication between our suppliers and internal teams.
Key Responsibilities:
- Monitor inventory levels and assess purchasing requirements across various departments.
- Update internal databases with comprehensive order information, including dates, suppliers, quantities, and discounts.
- Track orders meticulously to guarantee prompt delivery.
- Maintain accurate product information based on supplier data.
- Engage with suppliers to confirm or modify orders as necessary.
- Conduct research to identify potential vendors.
- Collaborate with warehouse personnel to ensure all products are received in optimal condition.
- Work closely with external sales, applications, and engineering teams to facilitate seamless operations.
- Actively participate in and support company initiatives and projects.
- Utilize the company’s CRM and ERP systems effectively.
- Perform additional duties relevant to the role as required.
Qualifications and Experience:
- Previous experience in a purchasing or procurement role.
- Solid understanding of supply chain processes.
- Exceptional interpersonal skills with a collaborative approach to problem-solving.
- Professional and friendly telephone communication skills.
- Strong organizational abilities.
- Capability to quickly grasp customer needs for effective management.
- Proficient in MS Office and CRM/ERP software.
- Results-oriented with a strong work ethic and a competitive spirit.
Core Competencies:
- Effective communication skills, both verbal and written.
- Strong numerical and literacy skills.
- Customer service orientation.
- Cultural sensitivity and awareness.
- Excellent organizational and relationship management skills.
- Ability to work independently and adapt to changing circumstances.
- Attention to detail and flexibility.
As a part of our specialized engineering group, you will be joining a company that values hard work and dedication. We offer excellent career development opportunities, comprehensive training, and a supportive work environment.
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