Supply Chain Customer Support Specialist

2 weeks ago


Kent, Ohio, United States Marine & Industrial Transmissions Limited Full time

Position Overview:

We are seeking a dedicated Procurement Customer Service Coordinator to become a vital part of our team. This role is essential in ensuring smooth operations and effective communication between our suppliers and internal teams.

Key Responsibilities:

  • Monitor inventory levels and assess purchasing requirements across various departments.
  • Update internal databases with comprehensive order information, including dates, suppliers, quantities, and discounts.
  • Track orders meticulously to guarantee prompt delivery.
  • Maintain accurate product information based on supplier data.
  • Engage with suppliers to confirm or modify orders as necessary.
  • Conduct research to identify potential vendors.
  • Collaborate with warehouse personnel to ensure all products are received in optimal condition.
  • Work closely with external sales, applications, and engineering teams to facilitate seamless operations.
  • Actively participate in and support company initiatives and projects.
  • Utilize the company’s CRM and ERP systems effectively.
  • Perform additional duties relevant to the role as required.

Qualifications and Experience:

  • Previous experience in a purchasing or procurement role.
  • Solid understanding of supply chain processes.
  • Exceptional interpersonal skills with a collaborative approach to problem-solving.
  • Professional and friendly telephone communication skills.
  • Strong organizational abilities.
  • Capability to quickly grasp customer needs for effective management.
  • Proficient in MS Office and CRM/ERP software.
  • Results-oriented with a strong work ethic and a competitive spirit.

Core Competencies:

  • Effective communication skills, both verbal and written.
  • Strong numerical and literacy skills.
  • Customer service orientation.
  • Cultural sensitivity and awareness.
  • Excellent organizational and relationship management skills.
  • Ability to work independently and adapt to changing circumstances.
  • Attention to detail and flexibility.

As a part of our specialized engineering group, you will be joining a company that values hard work and dedication. We offer excellent career development opportunities, comprehensive training, and a supportive work environment.



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