Customer Service Representative
3 days ago
**About Us**
Artful Home, LLC is a direct-to-consumer brand that features artisan-made home décor, jewelry, and fashion accessories from around the world. Our mission is to bring the human connection into every interaction with every customer, artisan, co-worker, and supplier, thereby enriching their lives and ours.
**Our Core Values**
We are guided by five core values: integrity, creativity, excellence, accomplishment, and sustainability. These values are at the heart of everything we do and are essential to our success.
**Job Summary**
We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling all functions of Omni-channel customer service and providing exceptional verbal communication skills over the phone. You will work closely with other members of the department and must have attention to detail and problem-solving skills.
**Responsibilities**
- Focus on the company's purpose, vision, and values, considering the best interest of the company and its team members, artists, and customers while performing job duties.
- Contribute to an environment in which all team members are respected and included regardless of their individual differences and feel motivated to improve individual and work area contributions to achieve desired business results.
- Process all inbound orders from the phone, mail, or web.
- Track orders and follow up as needed.
- Manage Etsy orders.
- Handle customer questions relating to product, service, and web channel.
- Manage web order reviews and processing.
- Aid management in training and onboarding new hires.
- Follow the provided guidelines for providing the best customer support and experience.
- Build opening and closing responsibilities.
- Build working knowledge of products.
- Perform all other duties as assigned.
- Work overtime as required.
**Requirements**
- High school diploma or equivalent is a plus.
- Previous customer service experience is preferred.
- Proficiency with Microsoft 365 is preferred.
**What We Offer**
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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