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Midas Support Specialist

2 months ago

Branford, Connecticut, United States Midas Full time

We are seeking a highly skilled and customer-focused individual to join our team at Midas as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities:

  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively address customer inquiries and concerns.
  • Relationship Building: Foster and maintain strong relationships with our customers through proactive communication, empathy, and a customer-centric approach.
  • Issue Resolution: Effectively resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance the customer experience.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve customer issues and concerns.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services.
  • Teamwork: Demonstrate a strong ability to work collaboratively as part of a team to achieve customer satisfaction and business objectives.