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Customer Experience Manager

2 months ago

Branford, Connecticut, United States Global Partners LP Full time
Job Summary

We are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Global Partners LP. As a Guest Service Supervisor, you will play a key role in ensuring a quality buying experience for all customers.

Key Responsibilities
  • Customer Service: Ensure a high level of customer satisfaction by providing excellent service and resolving customer complaints in a timely and professional manner.
  • Team Leadership: Coach and direct employees to provide excellent customer service and maintain a positive and productive work environment.
  • Store Operations: Maintain an awareness of cleanliness both inside and outside of the store, and implement all Company promotional initiatives to drive sales and customer engagement.
  • Reporting and Administration: Review end of day reports and make daily bank deposits by noon to ensure accurate and timely financial reporting.
Requirements

To be successful in this role, you will need:

  • Excellent customer service skills: Ability to provide a high level of customer satisfaction and resolve customer complaints in a timely and professional manner.
  • Leadership skills: Ability to coach and direct employees to provide excellent customer service and maintain a positive and productive work environment.
  • Attention to detail: Ability to maintain an awareness of cleanliness and implement all Company promotional initiatives to drive sales and customer engagement.
  • Organizational skills: Ability to review end of day reports and make daily bank deposits by noon to ensure accurate and timely financial reporting.