Community Engagement Specialist

2 weeks ago

Detroit, Michigan, United States Tech Town Detroit Full time

About TechTown Detroit

TechTown serves as the entrepreneurship hub for Wayne State University, dedicated to empowering startups and local enterprises in Detroit. We provide essential resources, collaborative workspaces, and educational opportunities aimed at fostering inclusive economic growth throughout the city.

Position Overview

We are in search of a dedicated individual to take on the role of Community Ambassador across various TechTown Detroit facilities, including the Center for Non-Profit Support and the Wayne State University Industry Innovation Center (I2C). This position is pivotal in embodying and promoting the TechTown ethos, ensuring that every guest and tenant has a remarkable experience while maintaining a professional and positive demeanor.

Key Responsibilities

  • Welcome all visitors to our facilities with warmth and professionalism, providing accurate information and exceptional service to create a respectful environment.
  • Handle front desk operations, including answering phone calls, taking messages, and directing visitors while adhering to safety and security protocols.
  • Develop a comprehensive understanding of frequently asked questions to effectively manage inquiries about our programs and services, and coordinate facility tours when necessary.
  • Stay informed about all facility events and programs, assisting in their coordination and ensuring proper staffing for setup and breakdown.
  • Maintain a tidy reception area, fostering professional relationships with staff, visitors, and the community.
  • Address tenant and visitor inquiries promptly, including room reservations and maintenance requests, collaborating with the team to resolve issues efficiently.
  • Support management in administrative tasks related to conference room bookings, invoicing, and payment processing.
  • Assist with parking tags, building access requests, and the onboarding process for tenants.
  • Be flexible to work weekends and overtime as needed, and travel to various TechTown locations.
  • Perform additional duties as assigned.

Qualifications

  • High School diploma or equivalent.
  • Strong customer service skills with a minimum of 2-3 years of experience preferred.
  • Excellent problem-solving abilities.
  • Proficiency in Microsoft Office Suite.
  • Interest or experience in small business development, entrepreneurship, and nonprofit sectors.

Compensation and Benefits

The starting salary for this position is $20 per hour, with adjustments based on qualifications and experience. TechTown offers comprehensive health and dental plans, vision and life insurance, short-term disability, a 401(k) plan, and a team member assistance program. Full-time employees enjoy:

  • 5 weeks of paid time off annually.
  • 23 paid holidays, including 2 weeks in December and 1 week in July.
  • 12 paid mental health days each year.
  • Retirement plan with employer matching up to 6%.
  • 100% employer-paid life, short-term, and long-term disability benefits.
  • $2500 professional development stipend.
  • A wellness-focused workplace with a wellness program and onsite wellness room.
  • Paid parental leave.
  • Encouragement of creativity and innovation from leadership.
  • A sense of fulfillment from contributing to Detroit's economic development.

Commitment to Accessibility

TechTown Detroit is dedicated to creating an inclusive and accessible environment for all team members, clients, and tenants. We strive to reflect the diversity of the communities we serve and ensure that everyone has the opportunity to reach their full potential.

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