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Community Engagement Specialist

2 months ago

Detroit, Michigan, United States Tech Town Detroit Full time

About TechTown Detroit

TechTown serves as Wayne State's entrepreneurship hub, dedicated to empowering startups and local enterprises in Detroit. We provide essential resources, collaborative workspaces, and educational opportunities aimed at fostering inclusive economic growth across the city.

Position Overview

We are looking for a qualified individual to take on the role of Community Ambassador at TechTown Detroit, which encompasses various facilities including The Center for Non-Profit Support and The Wayne State University Industry Innovation Center (I2C). This position is pivotal in embodying and promoting the TechTown ethos across our locations, ensuring that all guests and tenants receive an outstanding experience characterized by professionalism and positivity.

Key Responsibilities

  • Welcome all visitors to our facilities with warmth and professionalism, providing accurate information and exceptional service to create a respectful environment.
  • Manage front desk operations, including answering calls, taking messages, and directing visitors while adhering to safety and security protocols.
  • Develop a thorough understanding of frequently asked questions to effectively address inquiries regarding our programs, services, and events.
  • Assist in the coordination of events and programs, ensuring all logistical needs are met, and maintain accurate records of attendance and feedback.
  • Maintain the front desk area in an organized manner, ensuring all materials are up-to-date and accessible.
  • Respond promptly to tenant and visitor inquiries, addressing concerns and collaborating with team members to resolve issues effectively.
  • Support management with administrative tasks related to facility usage, including booking and confirming reservations, and managing invoicing processes.
  • Provide assistance with parking, building access requests, and onboarding processes for new tenants.
  • Be flexible to work on weekends and overtime as needed, and travel to various TechTown locations.
  • Perform additional duties as assigned.

Qualifications

  • High School diploma or equivalent required.
  • Minimum of 2-3 years of experience in customer service.
  • Strong problem-solving abilities.
  • Proficiency in Microsoft Office Suite.
  • Interest or experience in small business development, entrepreneurship, and nonprofit sectors.

Compensation and Benefits

The starting salary for this position is $20 per hour, subject to adjustment based on qualifications and experience.

TechTown offers a comprehensive benefits package including health and dental insurance, life insurance, short-term disability, a 401(k) plan, and an employee assistance program. Full-time employees also enjoy:

  • 5 weeks of paid time off annually.
  • 23 paid holidays, including designated breaks in December and July.
  • 12 paid mental health days each year.
  • Retirement plan with employer matching up to 6%.
  • 100% employer-paid life, short-term, and long-term disability benefits.
  • $2500 professional development stipend.
  • A wellness-focused workplace with a wellness program and on-site wellness room.
  • Paid parental leave.
  • Encouragement of creativity and innovation from leadership.
  • A sense of fulfillment from contributing to Detroit's economic development.

Commitment to Accessibility

At TechTown Detroit, we are dedicated to creating an inclusive and accessible environment for all team members, clients, and tenants. We strive to build a workforce that reflects the diversity of our community and fosters an atmosphere where everyone can thrive.