Senior Housing Intake Coordinator

2 weeks ago

Lowell, Massachusetts, United States Community Teamwork Inc Full time
Position Overview

Senior Housing Intake Coordinator

Are you looking for a role that positively impacts both your life and the lives of others? Community Teamwork Inc. is a dedicated non-profit organization with a mission to eliminate barriers and create opportunities for low-income individuals and families.

At Community Teamwork, we prioritize our employees' well-being by offering exceptional benefits that support their physical, financial, and emotional health.

We provide:

  • Competitive Starting Salary: $26.76
  • Relaxed work atmosphere
  • Four weeks of Paid Time Off
  • Comprehensive Medical Coverage
  • Dental and Vision Insurance
  • Life Insurance at no cost
  • Tuition Reimbursement Programs
  • Twelve Paid Holidays
  • Paid Sick Leave
  • Opportunities for Career Growth and Professional Development
  • 5% Employer Contribution to 401K, regardless of personal contributions
  • A supportive team and a meaningful mission with a reputable Community Action Agency
  • 37.5-hour work week

We are in search of a Senior Housing Intake Coordinator who will oversee and manage intake operations, which encompass selections from the statewide waiting list, applicant screenings, eligibility assessments, and the issuance of vouchers and certificates for various housing programs. Additional duties include ensuring program integrity and quality assurance for all applicant documentation. This role will also involve training and supervising intake personnel, supporting the objectives of the Rental Assistance program through the provision of professional and knowledgeable services to the community.

Key Responsibilities:

  • Lead and supervise Intake Staff responsible for eligibility determination and selection processes.
  • Facilitate program orientation and ongoing compliance training for Intake staff, ensuring they remain informed on policies and procedures.
  • Ensure that intake staff meet performance standards established by relevant authorities in collaboration with the Director of Admission and Leasing.
  • Work with housing providers to assist applicants on maintained waitlists in securing affordable housing.
  • Interpret and apply regulations, policies, and procedures from HUD/DHCD/CTI, educating program participants and the public on these matters.
  • Monitor and track the status of vouchers for Section 8 and Special Program applicants.
  • Maintain a foundational understanding of housing inspection requirements and procedures.
  • Track and analyze intake trends for reporting and proactive measures.

Qualifications:

  • High School Diploma or Equivalent
  • Relevant prior experience is essential
  • Ability to collaborate effectively within a team to achieve agency and program goals
  • Capability to inspire and promote the professional growth of staff
  • Commitment to working with low-income, culturally diverse, and vulnerable populations
  • Strong customer service, organizational, interpersonal, and communication skills
  • Proficiency in Windows software and adaptability to new software and data collection systems
  • Experience in administering rental subsidy programs and familiarity with social service providers
  • Bi-lingual skills (English/Spanish) are preferred
  • Demonstrated ability to understand and operate within program regulations
  • Must successfully pass a Background Record Check, including fingerprinting
  • Completion of Rental Assistance specific training/certifications within one year of hire is required
  • Knowledge of federal and state regulations regarding rental assistance programs

Commitment to Diversity, Equity, and Inclusion

Community Teamwork Inc. is dedicated to fostering an equitable, non-discriminatory, and anti-racist environment in all aspects of our operations, including the hiring process. We acknowledge that individuals from underprivileged backgrounds and underrepresented identities often face barriers to resources and opportunities. We provide professional development, training, and tuition reimbursement to ensure success for both our employees and the organization. We encourage you to apply if you find a position that aligns with your skills and interests.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Community Teamwork Inc. maintains a drug-free workplace.

This role presents an exciting opportunity to become a vital member of a forward-thinking, outcome-oriented team within an organization committed to excellence.

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