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Family Support Case Coordinator

2 months ago

Lowell, Massachusetts, United States Community Teamwork Inc Full time
Job Overview

POSITION: FAMILY STABILIZATION ADVOCATE - CASE MANAGER

We are looking for a Family Stabilization Advocate - Case Manager to deliver essential Stabilization Services to families transitioning from shelters or those referred by the Front Door program. This role entails providing comprehensive case management support for a duration of three years, focusing on ongoing barrier reduction, liaising with property owners to ensure adherence to agreements, and facilitating appropriate referrals to help families maintain housing stability post-Stabilization.

The Family Stabilization Advocate will employ a trauma-informed methodology to offer case management services, which includes the development of monthly Rehousing Plans, community resource referrals, advocacy, assessments, and crisis intervention, all aimed at securing permanent housing for families.

At Community Teamwork, you will have the opportunity to play a significant role in addressing the current Family Shelter crisis, positively impacting both your life and the lives of others.

Our organization values the well-being of our employees, offering top-tier benefits to support physical, financial, and emotional health.

We provide:

  • Starting Hourly Pay Rate - $24.34
  • Flexible work environment
  • 4 weeks of Paid Time Off
  • Medical, Dental, and Vision coverage
  • Paid Life Insurance
  • Tuition reimbursement
  • 12 paid holidays
  • Paid sick leave
  • Opportunities for career advancement and professional development
  • 5% contribution to your 401K, regardless of personal participation
  • Supportive colleagues and a meaningful mission with a reputable Community Action Agency
  • 37.5-hour work week

Key Responsibilities:

  • Conduct intake and needs assessments for each family, covering various areas such as housing, financial management, employment, education, nutrition, legal matters, health, parenting, and daily living skills.
  • Interview and assess clients to create Individualized Service Plans that align with program requirements.
  • Assist families in obtaining permanent housing by utilizing all available housing options, including private rentals and long-term subsidies.
  • Collaborate closely with families to identify strengths and develop strategies to overcome barriers and concerns identified during assessments.
  • Ensure compliance with EOHLC Shelter Scope of Services.
  • Support clients in creating self-sufficiency plans.
  • Guide clients towards self-advocacy roles.
  • Conduct home visits and provide transportation for clients.
  • Manage emergency response situations.
  • Set and monitor goals collaboratively.
  • Work in partnership with an interdisciplinary team of service providers; maintain accurate case documentation.

Qualifications:

  • High School Diploma or Equivalent required.
  • Prior relevant experience is essential.
  • A minimum of one year in assessment, advocacy, and case management within a Human Services context is required.
  • Experience working with low-income, culturally diverse, and at-risk families and individuals is necessary.
  • Demonstrated knowledge of community resources available to low-income individuals and families.
  • Exceptional customer service, organizational, and communication skills, both oral and written.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficient in basic computer software and data collection systems.
  • Strong crisis management capabilities.
  • Ability to maintain accurate records and confidentiality.
  • Attention to detail is crucial.
  • Valid Driver's License required.
  • Bilingual abilities (English/Spanish, English/Haitian-Creole, English/Khmer, English/Portuguese) are preferred.

Commitment to Diversity, Equity, and Inclusion

Community Teamwork is dedicated to an equitable, non-discriminatory, and anti-racist approach in all aspects of our organizational structure and operations, including the recruitment process. We acknowledge that individuals from underprivileged backgrounds and underrepresented identities often lack equitable access to resources and opportunities. We provide professional development, training, and tuition reimbursement to ensure success for both you and Community Teamwork. We encourage you to apply if you find a position that resonates with you and to share examples of your work that demonstrate your qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Community Teamwork maintains a drug-free workplace.

This is a remarkable opportunity to become a vital member of an innovative, outcome-focused team within an organization committed to excellence.