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Healthcare Administrative Coordinator

2 months ago

Lowell, Massachusetts, United States Bridgewell Full time

Company Overview:
Bridgewell is dedicated to enhancing communities by offering a comprehensive array of social and human services aimed at empowering individuals with disabilities and other life challenges to lead safe, self-sufficient, and fulfilling lives.

Our organization provides essential support through various avenues including community housing, day programs, outpatient treatment, recovery services, education, and vocational training. We are devoted to assisting those in need, from individuals with autism to those facing substance use challenges, in becoming active participants in their communities.

Mission Statement:
Bridgewell inspires hope and empowers individuals encountering life challenges to reach their maximum potential.

Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment:
At Bridgewell, we strive to mirror the diversity of our workforce and the individuals we serve by fostering an equitable and inclusive environment that allows everyone to express their true selves. We celebrate the myriad voices and cultures within our organization, embracing the diverse experiences that enrich our community.

Position Summary:
The Patient Care Coordinator plays a vital role in providing comprehensive administrative support to clients of the Bridgewell Clinic.

Work Schedule:
Standard hours are Monday through Friday, with options for 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM.

Key Responsibilities:
- Welcome and assist visitors, directing phone inquiries to the appropriate staff.
- Manage scheduling for intake and follow-up appointments within the Electronic Health Record (EHR) system for all prescribers.
- Facilitate new intakes in the EHR for salaried clinicians as necessary.
- Collaborate with the Intake/Registration Coordinator to ensure new referrals are processed efficiently, including scanning insurance documentation into the EHR.
- Collect and update essential client information during appointments, ensuring accuracy in the EHR.
- Support clinic operations by sorting incoming mail, scanning client documents, and processing medication refills daily.
- Ensure lab results are reviewed and prioritized for scanning by prescribers.
- Maintain updated records, including releases of information and patient contact details, while handling requests for information as required.
- Organize reception, conference, kitchen, and waiting areas, and manage office supply inventory.
- Process co-pays and record transactions in the EHR.
- Prepare documentation for monthly Utilization Review processes.
- Monitor and renew transportation prescriptions as needed.
- Provide coverage for other Outpatient Behavioral Health Clinics when necessary.
- Manage inactive or terminated clinic cases and maintain records of client deaths.

Qualifications:
- High School diploma is required; experience in medical records and office operations is preferred.
- Strong communication skills and the ability to work collaboratively within a multidisciplinary team are essential.
- Bilingual candidates are preferred.

Skills and Knowledge:
- Excellent written and verbal communication abilities.
- Strong problem-solving and organizational skills.
- Proficiency in Microsoft Word and Excel is required.
- Attention to detail and the ability to multitask effectively.
- Exceptional customer service skills, with a focus on patience and sensitivity in all interactions.

Physical Requirements:
The physical demands of this role require the ability to climb stairs and lift/move up to 20 pounds. Employees must have a normal range of vision and hearing, with or without corrective devices.

Benefits:
- Comprehensive health benefits including medical, dental, and vision coverage.
- Generous paid time off, including a day off for your birthday.
- A collaborative work environment that values new insights and contributions.
- Opportunities for professional development and training across our numerous programs.

Equal Opportunity Employment:
Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.