Client Relations Support Representative

2 weeks ago


Portland, Oregon, United States Oregon Spice Full time
Position Overview

Oregon Spice Company, a leader in the herbs and spices industry since 1980, is seeking a dedicated Customer Sales Support Representative. Our company prides itself on delivering exceptional quality products to food manufacturers and distributors while fostering a supportive workplace culture.

Key Responsibilities:

  • Receive and process customer orders through various channels.
  • Accurately enter orders into the system and confirm details as necessary.
  • Generate work orders and labels promptly, ensuring pricing accuracy.
  • Review completed orders and coordinate freight quotes when required.
  • Prepare original orders, work orders, and invoices for collection or shipment.
  • Handle will-call orders efficiently upon customer arrival.
  • Manage payment processing, including Credit Card, COD, and Prepayment options.
  • Collaborate with the Freight Coordinator to manage shipping paperwork.
  • Track back-ordered products and ensure timely processing upon arrival.
  • Assist in addressing customer service inquiries by liaising with Sales Representatives or Customer Services Managers.
  • Work with office personnel to resolve returns and complaints.
  • Follow up on freight shipments from the previous day.

Qualifications:

  • High School Diploma or Equivalent; some college coursework is a plus.
  • Proficient in MS Office Suite and strong data entry skills.
  • Excellent verbal and written communication abilities.
  • Ability to manage multiple tasks effectively.
  • Prior customer service experience is essential.
  • Demonstrated problem-solving skills and a strong sense of teamwork.
  • Flexibility to adapt to changing circumstances.
  • Experience with ERP systems is preferred.
  • Consistent attendance record in previous employment.

What We Offer:

  • Comprehensive Medical and Vision insurance with employer contributions.
  • Fully sponsored Dental insurance.
  • Employer-sponsored Life and AD&D insurance.
  • Short Term Disability coverage.
  • Retirement plan with employer contributions.
  • Paid Holidays, Sick Leave, and Vacation time.

Compensation: $18-$20/hr based on experience.



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