Client Relations Support Representative
2 weeks ago
Oregon Spice Company, a leader in the herbs and spices industry since 1980, is seeking a dedicated Customer Sales Support Representative. Our company prides itself on delivering exceptional quality products to food manufacturers and distributors while fostering a supportive workplace culture.
Key Responsibilities:
- Receive and process customer orders through various channels.
- Accurately enter orders into the system and confirm details as necessary.
- Generate work orders and labels promptly, ensuring pricing accuracy.
- Review completed orders and coordinate freight quotes when required.
- Prepare original orders, work orders, and invoices for collection or shipment.
- Handle will-call orders efficiently upon customer arrival.
- Manage payment processing, including Credit Card, COD, and Prepayment options.
- Collaborate with the Freight Coordinator to manage shipping paperwork.
- Track back-ordered products and ensure timely processing upon arrival.
- Assist in addressing customer service inquiries by liaising with Sales Representatives or Customer Services Managers.
- Work with office personnel to resolve returns and complaints.
- Follow up on freight shipments from the previous day.
Qualifications:
- High School Diploma or Equivalent; some college coursework is a plus.
- Proficient in MS Office Suite and strong data entry skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple tasks effectively.
- Prior customer service experience is essential.
- Demonstrated problem-solving skills and a strong sense of teamwork.
- Flexibility to adapt to changing circumstances.
- Experience with ERP systems is preferred.
- Consistent attendance record in previous employment.
What We Offer:
- Comprehensive Medical and Vision insurance with employer contributions.
- Fully sponsored Dental insurance.
- Employer-sponsored Life and AD&D insurance.
- Short Term Disability coverage.
- Retirement plan with employer contributions.
- Paid Holidays, Sick Leave, and Vacation time.
Compensation: $18-$20/hr based on experience.
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