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Client Relations Specialist

2 months ago

Portland, Oregon, United States Cosmetiq Medicine Full time
Position Overview

We are looking for a dedicated Client Relations Specialist to become a vital part of our team. In this role, you will assist clients by delivering detailed information about our offerings and addressing any technical challenges they may encounter.

Key Responsibilities:
  • Manage client inquiries and resolve complaints effectively.
  • Provide comprehensive information regarding our services and products.
  • Diagnose and rectify product-related issues and concerns.
  • Maintain accurate documentation and update client records following interactions.
  • Continuously develop and enhance a knowledge base of our evolving services and products.
  • Facilitate client check-ins and check-outs.
  • Ensure the office environment remains clean and organized.
  • Organize storage areas and replenish medical supplies as needed.
  • Capture videos and photographs of clients for documentation.
  • Prepare before-and-after visual documentation for client records.
Qualifications:
  • Prior experience in customer service, sales, or related fields is preferred.
  • Proven ability to establish rapport with clients.
  • Strong organizational skills with the ability to prioritize tasks.
  • Professional demeanor with a positive attitude.
  • Exceptional written and verbal communication abilities.
  • Proficient computer skills.
  • Interest in social media and basic marketing knowledge.
About Us

We specialize in advanced cosmetic treatments for both face and body, including services such as Botox, fillers, IV wellness therapies, weight management, laser treatments, and facials.