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Client Relations Specialist
2 months ago
Oregon Spice Company, a leader in the herbs and spices industry since 1980, is dedicated to providing exceptional quality products to food manufacturers and distributors. We pride ourselves on fostering a supportive and healthy workplace culture, reflected in our long-tenured team members. We are currently seeking a Customer Service Representative to enhance our customer support operations.
Role Responsibilities
The Customer Service Representative plays a crucial role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This position serves as a vital touchpoint for our clients, aiming to streamline their ordering and shipping experiences. Key responsibilities include:
- Processing customer orders received through various channels, ensuring accurate entry into our ERP system and confirming order details.
- Maintaining clear communication with customers regarding order statuses, potential shortages, and pricing adjustments.
- Updating pricing information in the ERP system based on sales communications and ensuring all list prices are current.
- Managing incoming calls and directing them appropriately within the organization.
- Providing freight quotes based on customer requests and overseeing the shipping process, including documentation and invoicing.
- Issuing invoices post-shipment and processing payments in accordance with customer agreements.
- Assisting the sales team with inquiries related to samples, order statuses, and inventory levels.
- Documenting customer complaints for internal review and responding to clients with relevant information.
- Organizing and filing order documentation systematically.
- Performing additional tasks as required.
Ideal candidates will possess:
- A High School Diploma or equivalent; some college coursework is preferred.
- Proficient computer skills, particularly in the MS Office Suite.
- Strong data entry capabilities and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks effectively.
- Prior experience in customer service roles.
- A proven track record of problem-solving.
- A collaborative mindset and adaptability to changing circumstances.
- Experience with ERP systems is a plus.
- Demonstrated reliability in previous employment.
We offer a comprehensive benefits package, including:
- Medical and Vision insurance with employer contributions.
- Fully sponsored Dental insurance.
- Life and AD&D insurance fully covered by the employer.
- Short-term disability coverage.
- A retirement plan with employer contributions.
- Paid holidays, sick leave, and vacation time.
We encourage interested candidates to include their salary expectations in their cover letter.
