Client Support Representative
2 weeks ago
Odeko is dedicated to empowering local cafes, coffee shops, and similar establishments through innovative technology solutions. Our platform is designed to streamline operations for small business owners, minimize carbon footprints through efficient delivery systems, and create a user-friendly experience that fosters customer loyalty. We recognize the vital role that local coffee shops and cafes play in their communities, and we are committed to assisting them in managing their daily operations with an intuitive platform.
The Odeko team is a vibrant mix of passionate and creative individuals. With over 400 employees across various departments, we are united in our goal to develop technology that meets the diverse needs of our clients. We believe that small businesses require robust support, and Odeko is uniquely equipped to provide that assistance.
We are looking for enthusiastic individuals to enhance our customer support division. The ideal candidate will possess a strong commitment to customer satisfaction and an understanding of what it means to advocate for the Odeko community. Exceptional communication skills and a deep sense of empathy are essential.
Key Responsibilities:
- Serve as the primary contact for all customer inquiries through various communication channels.
- Deliver an outstanding, personalized service experience for Odeko clients by providing prompt and friendly support.
- Assist users in troubleshooting issues related to the Odeko application.
- Maintain detailed records of all customer interactions in a CRM system.
- Provide feedback to enhance the customer experience through feature suggestions and issue reporting.
- Collaborate with Account Management, Sales, Tech, and Operations teams to resolve customer concerns efficiently.
- Proactively develop customer support content, such as help articles and instructional videos.
- Monitor and improve customer satisfaction metrics and suggest strategies for enhancement.
- Work closely with warehouse operations and local clients to ensure a seamless customer experience.
Qualifications:
- A genuine passion for customer service and a desire to assist clients in resolving their issues.
- Minimum of 1 year of experience in a customer service role.
- Strong problem-solving abilities with a creative approach to overcoming challenges.
- Excellent writing skills and meticulous attention to detail.
- Proficient in computer applications.
- Ability to thrive in a fast-paced, dynamic environment.
- Familiarity with smartphone applications (iOS and Android).
- Experience managing multiple tasks and customer needs concurrently.
- Capability to prioritize tasks independently.
- Willingness to work flexible hours, including evenings and weekends.
- This position is remote with occasional visits to clients or warehouse locations.
This is an entry-level position with a salary range of $52,000 - $60,000.
What We Offer:- A dynamic work environment with opportunities for professional growth and direct impact on the company.
- Competitive salary, healthcare benefits, and potential equity options.
- A comprehensive benefits package available upon request.
Odeko is committed to diversity, equity, and inclusion in the workplace. We encourage applications from individuals of all backgrounds and experiences.
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