Area Director
4 days ago
Job Title: Area Director - Premium Hospitality
Location: AT&T Stadium and surrounding areas
Salary: $30.00 per hour
Job Summary:
The Guest Services Event Day Team Area Director for the Owners Club at AT&T Stadium plays a critical role in delivering an unparalleled premium hospitality experience to our VIP guests. This position requires a high level of professionalism, customer service skills, and the ability to anticipate and exceed the needs of high-profile clients.
Responsibilities:
Operational Excellence:
Ensure all day-to-day operations follow the procedures set forth by the company.
Effectively communicate goals to the game-day operations team, communicate with the wider organization, and maintain accurate and up-to-date records for internal and external reports processing.
Guest Services:
Maintain a strong knowledge of all stadium amenities, services, and event details to assist guests effectively.
Manage guest inquiries, concerns, and feedback with discretion, ensuring all interactions reflect the highest standards of service.
Environmental Management:
Monitor the environment of the Owners Club, ensuring it remains clean, comfortable, and aligned with the luxury standards expected by our VIP guests.
Use technology, i.e. iPads and Radios, to facilitate guest access to premium areas, ensuring all protocols and procedures are followed.
Collaboration and Communication:
Work closely with security, housekeeping, and other stadium departments to ensure a smooth operation during events.
Communicate effectively with other team members and supervisors to ensure a consistent guest experience across all areas of the Owners Club.
Administrative Tasks:
Complete all required paperwork with accuracy and in a timely manner, ensuring all event records and guest interactions are properly documented.
Qualifications:
Experience:
Previous experience in a premium hospitality, luxury hotel, or high-end customer service environment is highly preferred.
Skills:
Excellent management skills.
Must have previous Area Director experience.
Customer Focus - Maintaining awareness and seeking to meet the needs and wants of internal and external customers.
Experience working in a fast-paced event or stadium setting is a plus.
Excellent communication skills, both oral and written.
Ability to remain calm and composed under pressure, handling difficult situations with grace.
Attention to detail and a commitment to delivering the highest quality of service.
Ability to work collaboratively as part of a team and take initiative when needed.
Education:
Bachelor's degree in a related field or equivalent experience.
Availability:
Must be available to work flexible hours, including evenings, weekends, and holidays, depending on the event schedule.
Ability to stand for extended periods and navigate through large crowds.
Must be able to work 90% of major events held at AT&T Stadium.
Physical Requirements:
Physical Abilities:
Ability to lift and carry up to 25 pounds occasionally.
Ability to stand and walk for prolonged periods during events.
Language: en-US
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