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Event Services Program Director

2 months ago

Arlington, Virginia, United States Jones Lange Lasalle, Inc. Full time

Job Summary:

We are seeking a highly skilled and experienced professional to lead our Event Services team as a Program Director. As a key member of our organization, you will be responsible for overseeing the global Event Services team, ensuring direction and training for the highest level of customer service with an experience focus.

Key Responsibilities:

  • Oversee the global Event Services team, ensuring direction and training for the highest level of customer service with an experience focus.
  • Motivate a team built around collaboration, clear and consistent communication, and a customer-centric approach.
  • Develop and implement strategies to improve customer satisfaction and experience.
  • Collaborate with cross-functional teams to ensure seamless event execution and customer satisfaction.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven experience in team management and leadership.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex customer feedback and develop strategies for improvement.
  • Strong problem-solving and conflict resolution skills.
  • Experience working in a fast-paced, dynamic environment.

About Us:

Jones Lange Lasalle, Inc. is a leading provider of commercial real estate and corporate services. We are committed to delivering exceptional customer service and experience to our clients.