Premium Hospitality Experience Director
1 day ago
Job Summary: We are seeking a highly skilled and experienced professional to join our team as a Guest Services Event Day Team Area Director for the Owners Club at AT&T Stadium. As a key member of our premium hospitality team, you will play a critical role in delivering an unparalleled experience to our VIP guests.
Key Responsibilities:
- Develop and implement strategies to enhance the overall guest experience, ensuring seamless execution of event day operations.
- Collaborate with cross-functional teams, including operations, customer service, and security, to ensure a cohesive and exceptional experience for our guests.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Manage and coordinate event logistics, including staffing, inventory, and equipment, to ensure a smooth and successful event.
- Conduct regular site visits and inspections to ensure compliance with company standards and policies.
Requirements:
- 3+ years of experience in a similar role, preferably in the hospitality or events industry.
- Proven track record of delivering exceptional customer service and experience.
- Strong leadership and communication skills, with the ability to motivate and direct teams.
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
- Knowledge of crowd management and security protocols, with the ability to apply this knowledge in a dynamic and ever-changing environment.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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