Current jobs related to Director of Support - Arlington, Virginia - PeopleGrove
-
Director of Student Support Services
6 days ago
Arlington, Virginia, United States The University of Texas at Arlington Full timeJob SummaryThe University of Texas at Arlington seeks a highly qualified Director of Student Support Services to lead the TRIO Student Support Services Program. This is a full-time position responsible for supervising and managing the program, organizing and administering all aspects of student services, and ensuring compliance with federal, state, and...
-
Country Director
2 weeks ago
Arlington, Virginia, United States Office of Naval Research Full timeJob SummaryWe are seeking a highly skilled Country Director to join our team at the Office of Naval Research Global. As a key member of our team, you will be responsible for managing international collaboration forums, researching and developing supporting analysis for Flag/SES level briefings, and assisting in the development of international cooperation...
-
Director of Master's Student Services
1 month ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia is seeking a highly skilled and experienced professional to serve as the Director of Master's Student Services. This key role will be responsible for developing, coordinating, and delivering academic advising, academic support, and student services initiatives for the Master's and Certificate programs within the...
-
Director of Master's Student Services
2 months ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia seeks a highly skilled and experienced professional to serve as the Director of Master's Student Services. This key role is responsible for developing, coordinating, and delivering academic advising, academic support, and student services initiatives for the Master's and Certificate programs within the Schar...
-
Admissions Director
4 weeks ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAssistant/Associate Director of Admissions, Professional Degree ProgramsThe University of Virginia Darden School of Business seeks a highly skilled and experienced professional to join its team as an Assistant/Associate Director of Admissions, Professional Degree Programs. This is an exciting opportunity to be part of a world-renowned business school that is...
-
Director of Master's Student Services
4 weeks ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia seeks a highly skilled and experienced professional to serve as the Director of Master's Student Services. This key role will be responsible for developing, coordinating, and delivering academic advising, academic support, and student services initiatives for the Master's and Certificate programs within the...
-
Director of Graduate Student Services
2 weeks ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia's Schar School of Policy and Government seeks a highly skilled and experienced professional to serve as the Director of Master's Student Services. This key leadership role is responsible for developing, coordinating, and delivering academic advising, academic support, and student services initiatives for the...
-
Admissions Director
1 month ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAssistant/Associate Director of Admissions, Professional Degree ProgramsThe University of Virginia Darden School of Business is seeking a highly skilled and experienced professional to join its team as an Assistant/Associate Director of Admissions, Professional Degree Programs. This is an exciting opportunity to be part of a world-renowned business school...
-
Cybersecurity Director
4 weeks ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia is seeking a highly skilled and experienced professional to serve as the Director of Cyber and Innovation Programs at the National Security Institute (NSI) at George Mason University's Antonin Scalia Law School.Job SummaryThe Director of Cyber and Innovation Programs will be responsible for overseeing NSI's...
-
Director of Student Support Services
6 days ago
Arlington, Virginia, United States Marymount University Full timeStudent Support Services Leadership OpportunityMarymount University seeks a highly skilled and dedicated professional to serve as the Associate Director of Student Support Services. This key leadership role is responsible for overseeing and coordinating support services for various departments, including Student Accessibility Services, Study Abroad,...
-
Administrative Support Specialist
2 weeks ago
Arlington, Virginia, United States The University of Texas at Arlington Full timeJob SummaryProvide administrative support to the Senior Associate Vice Presidents for Research and Director, including travel arrangements, scheduling, procurement, meeting coordination, and financial duties.Key responsibilities include:Efficiently organizing and prioritizing appointments, meetings, and events to ensure optimal use of the Senior AVPR's and...
-
Risk Management Director
4 weeks ago
Arlington, Virginia, United States Catholic Diocese of Arlington Full timeJob Title: Risk Management DirectorThe Catholic Diocese of Arlington seeks a highly skilled and experienced Risk Management Director to join its team. As a key member of the Diocese's leadership, the Risk Management Director will be responsible for developing and implementing effective risk management strategies to protect the Diocese's assets and ensure its...
-
Director of Professional Development
2 weeks ago
Arlington, Virginia, United States Association of Fundraising Professionals (AFP) Full timeJob Title: Director of Professional DevelopmentAbout the Role:The Association of Fundraising Professionals (AFP) is seeking a highly skilled and experienced professional to lead the development and delivery of high-quality education programs for fundraising professionals. As the Director of Professional Development, you will play a key role in shaping the...
-
Arlington, Virginia, United States Marymount University Full timeJob Summary: The Associate Director of Student Support Services is responsible for assisting the Assistant Vice Provost in overseeing and coordinating support services for various departments, including Student Accessibility Services, Study Abroad, Diversity & Inclusion, and International Student Scholar Services.Key Responsibilities:Manage a caseload of...
-
Activity Director
1 month ago
Arlington, Virginia, United States Volunteers of America National Services Full timeActivity Director Job DescriptionWe are seeking a highly motivated and experienced Activity Director to join our team at Mary Marshall Assisted Living. As an Activity Director, you will be responsible for designing and implementing a lifestyle plan for our residents, including monthly scheduling of activities and maintaining a supply of necessary...
-
Director of On-Campus Housing Operations
6 days ago
Arlington, Virginia, United States University of Texas at Arlington Full timeJob Summary: We are seeking a highly skilled and experienced professional to serve as the Assistant Director of Residential Life at the University of Texas at Arlington. This role will be responsible for managing on-campus housing operations, including supervising staff, handling administrative tasks, and collaborating with university departments.Key...
-
Arlington, Virginia, United States Commonwealth of Virginia Full timeJob Title: Director of Research and Practice, Center for Peace Tech and EntrepreneurshipAt the Commonwealth of Virginia, we are seeking a highly skilled and experienced Director of Research and Practice to lead the Center for Peace Tech and Entrepreneurship. This is a unique opportunity to contribute to the development of innovative peacebuilding and...
-
Cybersecurity Director
2 weeks ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia is seeking a highly skilled and experienced professional to serve as the Director of Cyber and Innovation Programs. This is a key leadership position that will oversee the development and implementation of cyber and innovation programs, including the creation and management of a cybersecurity...
-
Cybersecurity Director
1 month ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia is seeking a highly skilled and experienced professional to fill the role of Director of Cyber and Innovation Programs. This position will be responsible for overseeing the development and implementation of cyber and innovation programs, including creating and managing a cybersecurity clinic and leading other...
-
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the Position:The Director for Combatant Command Experiment Coordination Teams & Strategic GIDE Advisor is responsible for identifying and coordinating personnel required to coordinate and execute GIDE experimentation with the Crisis Management Teams for eleven world-wide Combatant Commands, as well as providing strategic guidance to the CDAO GIDE...
Director of Support
4 months ago
Overview :
PeopleGrove is a B2B SAAS platform for higher education institutions to extend career access and advancement opportunities to their students and alumni. We are dedicated to transforming the higher education landscape by reimagining how people find careers and connect with each other. As a remote-first startup, we are a team of over 100 dedicated professionals across the US and India, committed to our mission and values.
We are seeking an experienced Director of Support to lead our customer support and onboarding teams and ensure a delightful product experience for our users.
Role Description :
40% Individual Contributor | 20% People Management | 20% Project Management | 20% Strategy
As the Director of Support, you will work with a team of support specialists and onboarding professionals, collaborating with product managers, engineers, and leadership. Your role will involve driving impactful support and onboarding initiatives, enhancing our processes, and ensuring customer satisfaction.
In this position, you will lead a team of support and onboarding professionals, guiding strategies, and acting as an individual contributor when necessary. You will need to be hands-on, helping to resolve complex support and onboarding issues, and mentoring your team to excel in their roles.
3 Reasons You'll Love This Job :
You'll solve complex customer issues and design creative support and onboarding solutions.
You'll have a voice and a seat at the table in shaping our support and onboarding strategy.
You'll make a significant impact on the user experience and contribute to the success of future leaders around the world.
Responsibilities :
Individual Contributor
Handle escalated support and onboarding issues and work with the team to resolve them efficiently.
Identify and implement strategic support and onboarding initiatives.
Collaborate with product managers, engineers, and client facing teams to ensure seamless support and onboarding processes.
Be proactive in identifying areas for improvement in support and onboarding services and driving those projects forward.
Project Management
Develop and maintain transparent support and onboarding processes that produce high-quality results.
Help the support and onboarding teams with project prioritization and planning.
Communicate support and onboarding strategies and updates to other teams and leadership.
Encourage and train team members to manage their own time and projects effectively.
People Management
Ensure team members are working on high-value tasks and delivering quality support and onboarding on time.
Foster a collaborative and supportive team culture with a reasonable work/life balance.
Support the team's growth by providing feedback and guiding team members toward achieving their professional goals.
Mentor and develop support and onboarding team members to enhance their skills and performance.
Strategy
Craft a vision and roadmap for the support and onboarding teams. Identify goals for the next 6 months and beyond.
Monitor new trends and best practices in customer support and onboarding and assess their applicability.
Identify gaps in current support and onboarding practices and propose innovative solutions.
Collaborate with other functions at PeopleGrove to ensure cohesive support and onboarding strategies.
Skills and Experience :
- Proven experience in a customer support and/or onboarding leadership role, preferably in a B2B SAAS environment.
- Strong problem-solving skills and the ability to handle complex support and onboarding issues.
- Excellent project management skills with a track record of successful support and onboarding initiatives.
- Experience in managing and developing remote support and onboarding teams.
- Strong communication and collaboration skills.
- Ability to work independently and as part of a team.
At PeopleGrove, we celebrate diversity, support inclusion, and thrive on the benefits these bring to our employees, products, and community. PeopleGrove is proud to be an equal-opportunity workplace.
Join us in our mission to transform higher education and make a difference in the lives of students and alumni worldwide.
