Enteral Patient Care Coordinator
3 days ago
The PromptCare Companies is seeking a highly skilled and compassionate Enteral Patient Care Coordinator to join our team. As a key member of our patient care team, you will play a vital role in ensuring that patients receive the highest quality of care and support. Your primary responsibility will be to coordinate patient care services, process inbound orders, and facilitate communication between patients, healthcare providers, and our team.
Responsibilities- Coordinate patient care services, including onboarding new patients, providing resupply orders, and reviewing patient records to ensure medical necessity is met.
- Process inbound orders from referral sources and requests for assistance from patients through various mediums, including inbound and outbound calls, faxes, and emails.
- Facilitate communication between patients, healthcare providers, and our team to ensure seamless care coordination.
- Perform insurance and benefit verification, obtain prior authorizations, and manage patient records.
- Collaborate with our team to ensure that patients receive the highest quality of care and support.
- High School Diploma or equivalent.
- Spanish bilingual is required.
- Experience with insurance payers is preferred.
- Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred.
- Customer service experience in a Home Medical Equipment company is strongly preferred.
- Previous customer service experience in a healthcare services business is preferred.
- Previous experience working with enteral therapy patients or pediatric enteral nutrition formulas is highly desirable.
- Competitive salary.
- Medical, dental, vision package.
- 401(k) plan (discretionary).
- PTO - vacation, sick, and personal days, and paid holidays.
- Referral bonuses & discount ticket program.
- Lunch & learn programs.
- Employee recognition program.
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status, or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
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