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Patient Care Services Coordinator
2 months ago
Job Type
Full-time
Overview
Become an integral part of our dedicated team as an Enteral Patient Care Coordinator, where you will provide essential support to individuals in need of enteral nutrition services. In this crucial role, you will serve as the primary contact for both patients and healthcare professionals, ensuring a seamless admission process and initiating patient care with professionalism and empathy. This is a unique opportunity to positively influence the lives of patients while advancing your career in a nurturing and progressive healthcare setting. To learn more about our organization, please visit us at PromptCare In-home Respiratory and Infusion.
Job Summary
The Enteral Patient Care Coordinator is tasked with overseeing patient care services and guaranteeing that patients receive top-notch care. This role involves processing incoming orders from referral sources and responding to patient inquiries through various communication channels, including phone calls, faxes, and emails. The ideal candidate will become adept at utilizing our enterprise system to accurately manage new patient orders and reorders for ongoing patients.
Requirements
- Preferred experience with insurance providers.
- Strongly preferred background in patient admissions within a similar referral-based practice and customer service in an inbound/outbound center.
- Customer service experience in a Home Medical Equipment setting is highly desirable.
- Previous experience in a healthcare services environment is preferred.
- Experience working with enteral therapy patients or pediatric enteral nutrition formulas is a significant advantage.
- Facilitating the onboarding process for new patients post-hospital discharge or company transition.
- Managing resupply orders for patients currently receiving services.
- Reviewing patient records to confirm medical necessity for services prescribed by physicians.
- Conducting insurance and benefit verifications; securing prior authorizations.
- Performing additional duties as assigned.
The physical demands outlined here represent the requirements necessary for an employee to successfully perform the essential functions of this position. While executing the responsibilities of this role, the employee is regularly required to communicate effectively. The employee frequently needs to walk, use hands for various tasks, and reach with arms. This position may require lifting files, opening filing cabinets, and bending or standing as needed. The ability to occasionally lift office supplies weighing up to 20 pounds, with a maximum of 50 pounds, is necessary.
Benefits & Perks
- Competitive Salary
- Comprehensive Medical, Dental, and Vision Package
- 401(k) plan (discretionary)
- Paid Time Off - Vacation, Sick, Personal days, and holidays
- Referral bonuses & Discount Ticket Program
- Lunch & Learn Programs
- Employee Recognition Initiatives
PromptCare Companies is dedicated to fostering an Equal Employment Opportunity (EEO) environment and prohibits discrimination based on race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status, or any other characteristic protected by State/Federal/Local laws. We promote a workplace culture that values diversity and inclusion, where individuals are hired and advanced based on their qualifications, and all employees are treated with respect and dignity.
