Patient Care Coordinator
1 week ago
We are seeking a highly skilled Patient Care Coordinator to join our team at MAX Surgical Specialty Management. As a Patient Care Coordinator, you will be responsible for providing exceptional customer service to patients and families, ensuring a seamless and efficient experience.
Key Responsibilities- Provide warm and welcoming greetings to patients and families, directing them to the appropriate staff member.
- Maintain accurate and up-to-date patient records, including demographics, insurance, and financial information.
- Manage patient flow through the registration process, ensuring timely and efficient service.
- Respond to phone calls and messages in a professional and courteous manner, providing clear and concise information.
- Process payments and reconcile billing slips, ensuring accuracy and attention to detail.
- Schedule appointments and manage waitlists, ensuring optimal use of staff time.
- Communicate effectively with patients, families, and staff, addressing concerns and resolving issues in a timely manner.
- Perform various administrative tasks, including faxing, photocopying, scanning, and filing.
- Demonstrate flexibility and adaptability in a fast-paced environment, covering for other staff members as needed.
- High School Diploma required, Associate's Degree in healthcare or related field preferred.
- Comprehensive knowledge of electronic medical records and healthcare industry standards.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Proven experience in a medical office setting, with a strong understanding of medical terminology and procedures.
- Ability to work in a team environment, prioritizing tasks and managing multiple responsibilities.
- Flexibility to work a rotating Saturday schedule, as needed.
We are an equal opportunity employer, committed to providing a fair and inclusive work environment. We welcome applications from diverse candidates and encourage those with a passion for delivering exceptional patient care to apply.
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