Patient Care Coordinator

1 week ago


New Brunswick, New Jersey, United States MAX Surgical Specialty Management Full time
Job Summary

We are seeking a highly skilled Patient Care Coordinator to join our team at MAX Surgical Specialty Management. As a Patient Care Coordinator, you will be responsible for providing exceptional customer service to patients and families, ensuring a seamless and efficient experience.

Key Responsibilities
  • Provide warm and welcoming greetings to patients and families, directing them to the appropriate staff member.
  • Maintain accurate and up-to-date patient records, including demographics, insurance, and financial information.
  • Manage patient flow through the registration process, ensuring timely and efficient service.
  • Respond to phone calls and messages in a professional and courteous manner, providing clear and concise information.
  • Process payments and reconcile billing slips, ensuring accuracy and attention to detail.
  • Schedule appointments and manage waitlists, ensuring optimal use of staff time.
  • Communicate effectively with patients, families, and staff, addressing concerns and resolving issues in a timely manner.
  • Perform various administrative tasks, including faxing, photocopying, scanning, and filing.
  • Demonstrate flexibility and adaptability in a fast-paced environment, covering for other staff members as needed.
Requirements
  • High School Diploma required, Associate's Degree in healthcare or related field preferred.
  • Comprehensive knowledge of electronic medical records and healthcare industry standards.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Proven experience in a medical office setting, with a strong understanding of medical terminology and procedures.
  • Ability to work in a team environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work a rotating Saturday schedule, as needed.

We are an equal opportunity employer, committed to providing a fair and inclusive work environment. We welcome applications from diverse candidates and encourage those with a passion for delivering exceptional patient care to apply.



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