Coordinator of Enteral Patient Care

1 week ago

New Providence, New Jersey, United States PROMPT CARE COMPANIES INC Full time

Job Type

Full-time

Position Overview

Become an integral part of our dedicated team as an Enteral Patient Care Coordinator, where you will provide essential support to individuals requiring enteral nutrition solutions. In this crucial role, you will serve as the primary contact for both patients and healthcare professionals, ensuring a seamless admissions experience and initiating patient care with professionalism and compassion. This is a unique opportunity to positively influence the lives of patients while advancing your career in a nurturing and progressive healthcare setting. For more information about our organization, please visit PromptCare In-home Respiratory and Infusion.

Job Type: Full-time, Hybrid Schedule (2 days in office - 3 days remote)

The successful candidate will engage in a 40-hour work week with flexible hours from Monday to Friday, 8:30 AM - 6:00 PM EST.

Key Responsibilities

The Patient Care Coordinator will oversee the coordination of patient care services, ensuring the delivery of top-tier care. Responsibilities include processing incoming orders from referral sources and responding to patient inquiries through various communication channels, including calls, faxes, and emails. The ideal candidate will gain proficiency in our enterprise system to accurately manage new patient orders and re-orders for existing patients.

Qualifications

  • Preferred experience with insurance providers.
  • Strongly preferred background in patient admissions within a similar referral-based practice and customer service in an inbound/outbound center.
  • Customer service experience in a Home Medical Equipment setting is highly desirable.
  • Previous experience in a healthcare services environment is preferred.
  • Experience working with enteral therapy patients or pediatric enteral nutrition formulas is highly advantageous.
Job Duties Include, but are not limited to:
  • Facilitating the onboarding process for new patients post-hospital discharge or company transition.
  • Managing resupply orders for patients currently receiving services.
  • Reviewing patient records to confirm medical necessity for services ordered by healthcare providers.
  • Conducting insurance and benefit verifications; obtaining prior authorizations as necessary.
  • Performing additional duties as assigned.
Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While executing the responsibilities of this position, the employee is regularly required to communicate effectively. The employee frequently needs to walk, use hands for various tasks, and reach with arms. This role may require lifting files, opening filing cabinets, and bending or standing as needed. Occasionally, the employee may need to lift office supplies weighing up to 20 pounds, with a maximum of 50 pounds.

Benefits & Perks
  • Competitive Salary
  • Comprehensive Medical, Dental, and Vision Package
  • 401(k) Plan (discretionary)
  • Paid Time Off - Vacation, Sick and Personal Days, and Paid Holidays
  • Referral Bonuses & Discount Ticket Program
  • Lunch & Learn Programs
  • Employee Recognition Initiatives
Equal Employment Opportunity

PromptCare Companies is committed to fostering an environment of Equal Employment Opportunity (EEO) and prohibits discrimination based on race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws. We strive to create a workplace where diversity and inclusion are valued, individuals are hired and promoted based on their qualifications, and all employees are treated with respect and dignity.

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