Patient Care Coordinator
2 days ago
We are seeking a highly skilled and compassionate Patient Services Coordinator to join our team at EVO Care Group. As a key member of our care coordination team, you will play a vital role in ensuring the seamless delivery of high-quality patient care.
Key Responsibilities:- Assign and schedule caregivers for clients in their home or in facilities, confirming availability and acceptance of assignments.
- Initiate the intake process, developing patient profiles to identify and facilitate the best patient-caregiver match.
- Maintain accurate scheduling records, including visit confirmation using HHA exchange and/or Salesforce.
- Communicate effectively with caregivers, clients, and families regarding patient information and caregiver assignments.
- Respond to voicemail and email messages in a timely and professional manner.
- Document all calls and follow proper telephone follow-up procedures.
- Collaborate with the clinical team to convey reported changes in condition or inquiries requiring clinical direction.
- Work closely with the HR team to assist in the recruitment of ancillary/paraprofessional personnel by providing caregiver-need information.
- Ensure compliance with all Federal, State, and City regulations, as well as agency Policies and Procedures.
- Adhere to the terms and conditions of all contractual relationships.
- Communicate with Contract case managers/schedulers regarding changes, missed visits, and client concerns.
- Maintain patient and employee schedules in HHA exchange and Salesforce or other electronic/manual scheduling systems.
- Participate in on-call service duties as requested and ensure timely response to calls.
- HOME CARE experience (preferred)
- Spanish speaking skills (preferred)
- Ability to work independently and within a team
- Strong multitasking and prioritization skills
- Flexibility in a fast-paced environment
- Excellent interpersonal communication skills
- Strong customer service skills with empathy and patience
- Health Insurance
- Dental & Vision Insurance
- Flexible Spending Account
- PTO (Vacation, Sick, and Personal Time Off)
- Employee Discount Program
- Paid Holidays and Lunch Break
We offer a competitive salary and benefits package. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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