Patient Care Coordinator
7 days ago
We are seeking a highly skilled Patient Coordinator to join our team at NavitsPartners. As the first point of contact for patients, you will play a vital role in ensuring a positive and efficient experience for our patients.
Key Responsibilities:
- Provide exceptional patient care and support, including greeting patients, verifying insurance information, and managing patient records.
- Verify physician acceptance of patient insurance and confirm coverage before or at the time of the visit.
- Notify staff of patient arrival and ensure medical records are available for the physician.
- Process and update HIPAA-related paperwork and other necessary forms.
- Collect referrals or insurance authorizations as required.
- Monitor waiting room and communicate wait times to patients.
- Collect co-pays and issue receipts following established cash-control processes.
- Schedule follow-up appointments as needed and provide information for requesting medical records.
- Perform simple charge entry or enter payments and prepare cashier deposits.
- Answer phone calls and schedule appointments for the practice.
- Adhere to HIPAA guidelines for handling PHI documents and initiate appointment reminder calls as needed.
Work Environment:
This role involves frequent use of a computer keyboard and office equipment. Manual dexterity is required for handling charts and other documents. The role may require stooping, bending, sitting, standing, and moving around for extended periods. Interaction with patients in the waiting room and performing administrative tasks is also necessary.
Requirements:
- At least 1 year of experience in a physician practice or medical office setting.
- Familiarity with scheduling systems and practice management software (IDX or similar preferred).
- Effective interpersonal and communication skills, with strong telephone etiquette.
- Ability to communicate with multicultural and language-deficit patients.
- Basic keyboarding skills and knowledge of medical terminology preferred.
- Must be adaptable to a fast-growing and changing environment.
Education Requirements:
- High School Diploma or GED required.
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