Patient Care Coordinator

5 hours ago


New York, New York, United States EVO Care Group Full time
Job Title: Patient Services Coordinator

We are seeking a highly skilled and compassionate Patient Services Coordinator to join our team at EVO Care Group. As a key member of our care coordination team, you will play a vital role in ensuring the seamless delivery of high-quality patient care.

Key Responsibilities:
  • Assign and schedule caregivers for clients in their home or in facilities, confirming availability and acceptance of assignments.
  • Initiate the intake process, developing patient profiles to identify and facilitate the best patient-caregiver match.
  • Maintain accurate scheduling records, including visit confirmation using HHA exchange and/or Salesforce.
  • Communicate effectively with caregivers, clients, and families regarding patient information and caregiver assignments.
  • Respond to voicemail and email messages in a timely and professional manner.
  • Document all calls and follow proper telephone follow-up procedures.
  • Collaborate with the clinical team to convey reported changes in condition or inquiries requiring clinical direction.
  • Work closely with the HR team to assist in the recruitment of ancillary/paraprofessional personnel.
  • Ensure compliance with all Federal, State, and City regulations, as well as agency Policies and Procedures.
  • Adhere to the terms and conditions of all contractual relationships.
  • Communicate with Contract case managers/schedulers regarding changes, missed visits, and client concerns.
Requirements:
  • HOME CARE experience (preferred)
  • Spanish speaking skills (preferred)
  • Ability to work independently and within a team
  • Strong interpersonal communication skills
  • Excellent customer service skills, with empathy and patience when working with the elderly population
Benefits:
  • Health Insurance
  • Dental & Vision Insurance
  • Flexible Spending Account
  • PTO (Vacation, Sick and Personal Time Off)
  • Employee Discount Program
  • Paid Holidays and Lunch Break

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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