Ticket Office Coordinator

2 days ago


Nashville, Tennessee, United States Nashville Soccer Club Full time
Job Overview

Nashville Soccer Club is seeking highly motivated and customer-focused individuals to fill the role of Ticket Office Representative. This part-time position will be responsible for providing exceptional customer service and sales support on game days at our stadium in Nashville.

The estimated salary for this role is $12-$15 per hour, depending on experience.

Responsibilities:
  • Sell tickets to customers using the Ticketmaster software, ensuring accurate transactions and efficient customer satisfaction.
  • Provide top-notch customer service, addressing queries and resolving issues related to ticket orders, seating, pricing, and event details.
  • Process cash and credit card transactions accurately, balancing the cash drawer at the end of each shift.
  • Collaborate with the team to ensure a seamless game-day experience for fans.
Qualifications:
  • Prior customer service and cash handling experience is essential for success in this role.
  • Proficiency in computerized ticketing systems is preferred, but not required.
  • Excellent communication and problem-solving skills are crucial for delivering exceptional customer experiences.
  • A strong work ethic, reliability, and attention to detail are necessary for maintaining accuracy and meeting deadlines.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • Familiarity with basic mathematics and computer skills is expected.


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