Laboratory Technical Support Specialist

1 week ago


Cambridge, Massachusetts, United States Atlantic Group Full time

Minimum Qualifications

  • 3 years of cumulative IT experience, including 2 years in Tier 2/Tier 3 support roles or at least 1 year of experience managing escalations for VIPs (C-suite executives).
  • Prior experience in customer service or hospitality-oriented roles.
  • Proficient in troubleshooting and repairing a range of devices.
  • Solid understanding of data storage and management principles.
  • Basic knowledge of scripting.
  • Experience with ITSM ticketing systems (e.g., ServiceNow, Jira).
  • Ability to navigate Active Directory and perform troubleshooting tasks.
  • Understanding of domain versus local accounts.
  • Experience in creating Organizational Units (OUs).
  • Familiarity with Group Policies.

Troubleshooting Skills Required

  • Proficient in Windows XP-11 OS, particularly with:
  • Command prompt operations.
  • Local User Management.
  • Software Services management.
  • Event Log analysis.
  • Microsoft Configuration Management tools.
  • Powershell scripting.
  • Registry Editor functionalities.
  • Task Scheduler usage.

Desired Qualifications

  • Certifications such as CompTIA A+ and Network+.
  • Experience with ServiceNow ticketing system.
  • Familiarity with Agile/Kanban methodologies.
  • Experience with laboratory systems including Thermofisher, Illumina, 10x, Leica, Hamilton, Bruker, and Mass Spectrometers.
  • Strong collaborative history with Researchers, Scientists, Principal Investigators, and Lab Managers.
  • Knowledge of EHS/PPE guidelines and experience adhering to them.


  • Cambridge, Massachusetts, United States Incendia Therapeutics Inc Full time

    Job OverviewLABORATORY AND FACILITIES SUPPORT SPECIALISTIncendia Therapeutics is a pioneering precision oncology firm focused on transforming the tumor microenvironment to combat challenging cancers. Our mission is to provide innovative therapeutic solutions for patients in dire need. We are committed to improving the lives of those affected by cancer...


  • Cambridge, Massachusetts, United States Whitehead Institute for Biomedical Research Full time

    Job OverviewPosition Summary:The role involves conducting laboratory experiments and managing small-scale independent research initiatives to advance the scientific goals of a research group. Responsibilities include analyzing experimental outcomes, resolving methodological challenges in experimental protocols, and communicating findings to the supervising...


  • Cambridge, Massachusetts, United States Atlantic Group Full time

    Minimum QualificationsAt least 3 years of cumulative IT experience, including 2 years in Tier 2/Tier 3 support roles or a minimum of 1 year managing escalations for VIP clients (C-suite executives).Prior experience in customer service-oriented or hospitality roles.Proficient in troubleshooting and repairing a variety of devices.Strong knowledge of data...


  • Cambridge, Massachusetts, United States Mindlance Full time

    Job Title: Laboratory SpecialistDuration: 12 months + with possible extensionSite: Cambridge MADescription:We are seeking a highly organized and enthusiastic Laboratory Specialist to support our clinical chemistry and histology activities.Responsibilities:Clinical Chemistry:Prepare samples for serology and clinical chemistry analysisOperate, calibrate, run,...


  • Cambridge, Massachusetts, United States KBR Full time

    Title:Technical Support SpecialistTechnical Support SpecialistKBR, Inc. in support of the Volpe Center seeks a Technical Support Specialist that demonstrates experience in the analysis of user needs and the development of functional and non-functional requirements for web-based applications for the US Department of Transportation (DOT). Must be able to...


  • Cambridge, Massachusetts, United States Incendia Therapeutics Inc Full time

    Job OverviewPosition: Laboratory and Facilities TechnicianCompany: Incendia TherapeuticsIncendia Therapeutics is a pioneering company in precision oncology, focused on transforming the tumor microenvironment to combat challenging cancers. Our mission is centered around providing innovative therapeutic solutions for patients in dire need.Role SummaryWe are in...


  • Cambridge, Massachusetts, United States Incendia Therapeutics Inc Full time

    Job OverviewPosition: Lab/Facilities TechnicianCompany: Incendia Therapeutics IncIncendia Therapeutics is a pioneering precision oncology organization focused on transforming the tumor microenvironment to effectively combat challenging cancers. Our mission is to provide innovative therapeutic solutions to patients in need, guided by our commitment to ethical...


  • Cambridge, Massachusetts, United States Pegasystems Full time

    Job Category: Information TechnologyLocation: United StatesJoin Our Team:Pegasystems is at the forefront of technological innovation; this is your opportunity to engage with cutting-edge technologies and tackle intriguing challenges.The User Support Services team is committed to delivering exceptional user experiences to a vast network of Pega users...


  • Cambridge, Massachusetts, United States Cambridge Health Alliance Full time

    Position Title: Clinical Laboratory Specialist - Day ShiftCompany: Cambridge Health AllianceJob Overview: The Clinical Laboratory Specialist plays a crucial role in ensuring the smooth operation of the laboratory while delivering high-quality patient care. This position involves performing and reporting various laboratory tests, contributing to the...


  • Cambridge, Massachusetts, United States Cambridge Health Alliance Full time

    Position Overview:As a Clinical Laboratory Specialist, you will play a vital role in ensuring the accuracy and efficiency of laboratory operations, contributing to high-quality patient care.Key Responsibilities:• Conduct laboratory tests and report results to support clinical decision-making.• Perform phlebotomy on patients of all ages, ensuring comfort...


  • Cambridge, Massachusetts, United States Tata Consultancy Services Full time

    Job Title: Desktop and Mobility Technical Support SpecialistJob Summary: We are seeking a skilled Desktop and Mobility Technical Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing remote desktop level L2 troubleshooting and technical support for end-user issues.Key...


  • Cambridge, Massachusetts, United States Nanobiosym Full time

    Position OverviewNanobiosym, a pioneering organization in the field of innovative healthcare solutions, is seeking a highly skilled Technical Supervisor for its High-Complexity Testing CLIA Laboratory. This role is critical in advancing our mission to develop cutting-edge technologies that address various health challenges.Key Responsibilities:Determine...


  • Cambridge, Massachusetts, United States Nanobiosym Full time

    Position OverviewNanobiosym is a pioneering organization focused on developing cutting-edge technologies aimed at tackling a wide array of health challenges. Founded by a distinguished MIT/Harvard graduate, the company operates at the intersection of physics, nanotechnology, and biomedicine. As a rapidly growing enterprise, we offer exceptional career...


  • Cambridge, Massachusetts, United States Nanobiosym Full time

    Position OverviewNanobiosym is a pioneering organization located in Cambridge, MA, focused on developing cutting-edge technologies aimed at tackling a wide array of health challenges. Founded by an alumnus of MIT and Harvard, our company operates at the intersection of physics, nanotechnology, and biomedicine. As a rapidly growing entity, we offer...


  • Cambridge, Massachusetts, United States Nanobiosym Full time

    Company Overview:Nanobiosym is a pioneering organization located in Cambridge, MA, focused on the creation of innovative technologies aimed at addressing a variety of health challenges. Established by an alumnus of MIT and Harvard, the company operates at the intersection of physics, nanotechnology, and biomedicine, providing exceptional career advancement...


  • Cambridge, Massachusetts, United States Spaulding Hospital - Boston and Cambridge Full time

    Job Summary:The Medical Laboratory Specialist will perform waived and non-waived testing, under general supervision, and after successful completion of orientation, training, and competency assessment on all instruments/methods applicable to their role. The successful candidate will work independently in an efficient and organized manner to assure accurate...


  • Cambridge, Massachusetts, United States Charles River Laboratories Full time

    About the RoleWe are seeking a highly skilled Animal Care Specialist to join our Insourcing Solutions Department at Charles River Laboratories. As an Animal Care Specialist, you will play a critical role in ensuring the health and well-being of laboratory animals in our care.Key ResponsibilitiesObserve, monitor, and document the health and physical...


  • Cambridge, Massachusetts, United States Randstad Life Sciences Full time

    Job SummaryWe are seeking a highly organized and enthusiastic Laboratory Technician II to support our clinical chemistry and histology activities in a pathology laboratory setting.Key Responsibilities:Prepare samples for serology and clinical chemistry analysisOperate, calibrate, run and maintain laboratory instruments, including the Alfa Wasserman Vet Axcel...


  • Cambridge, Massachusetts, United States MLee Healthcare Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Medical Technologist or MLT Generalist to join our team at MLee Healthcare. As a critical member of our healthcare team, you will be responsible for performing a diverse range of lab procedures in areas like hematology, chemistry, microbiology, and blood banking.Key ResponsibilitiesPerform...


  • Cambridge, Massachusetts, United States eTeam Full time

    About eTeameTeam is a leading organization in the digital R&D space, and we're seeking a highly skilled Technical Project Specialist to join our team.Key ResponsibilitiesCollaborate with our vendor team to deliver business-critical capabilities in our R&D portfolio space, leveraging technical best practices and professional experience.Evaluate potential...