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Desktop and Mobility Technical Support Specialist

2 months ago

Cambridge, Massachusetts, United States Tata Consultancy Services Full time

Job Title: Desktop and Mobility Technical Support Specialist

Job Summary: We are seeking a skilled Desktop and Mobility Technical Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing remote desktop level L2 troubleshooting and technical support for end-user issues.

Key Responsibilities:

  • Provide remote desktop level L2 troubleshooting of end-user issues by taking remote control of their Laptop/Desktop/VDI
  • Solve technical issues related to Windows 10/11, iOS, and Mac operating systems, as well as standard software components like MS Office/VPN/Anti-Virus/Skype
  • Provide support in enrolling iOS devices in MDM (JAMF) and investigating incidents and tasks
  • Deploy device drivers and Windows patch updates
  • Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configuration of end-user devices
  • Manage the security compliance health status of end-user workstations
  • Monitor security patching status and remedy deficiencies proactively
  • Diagnose, troubleshoot, resolve, and escalate supported software, hardware, and peripheral incident calls assigned from the Service Desk team
  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop-level incidents and identify root causes to provide solutions
  • Deploy, monitor, and report on device drivers, including BIOS and utilities
  • Support Windows 10 feature upgrades using modern management techniques - SCCM/Auto Pilot
  • Provide L2 workstations operational support
  • Monitor and report on user experience
  • Report on workstation image deployments and patch compliance metrics

Requirements:

  • 5-7 years of relevant experience
  • Must-have technical/functional skills: Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support