Substance Use Case Coordinator

1 week ago

Washington, Washington, D.C., United States Hillcrest Children Center Full time
Job Overview

Position Summary

The Case Manager at Hillcrest Children Center collaborates closely with the Certified Addictions Counselor II, Clinical Manager, and Quality Analyst/Care Coordinator. This role employs a multi-disciplinary strategy to deliver comprehensive case management services to individuals grappling with substance use or addiction-related challenges.

Key Responsibilities

  • Accepts new cases following diagnostic intake completion by a licensed professional.
  • Conducts thorough case management assessments for all clients entering the caseload.
  • Facilitates prompt connections to psychiatrists, nurse practitioners, or registered nurses, ensuring access to primary care, mental health, substance abuse counseling, medication management, community support, residential treatment, and employment assistance.
  • Develops tailored treatment and service plans with clients to implement suitable services and foster effective partnerships.
  • Provides continuous support and case management functions aligned with the identified problems, needs, and strategies within the treatment plan, aiding clients in achieving their goals.
  • Conducts regular face-to-face reviews with clients and relevant staff to assess progress towards treatment goals, adjusting the treatment plan as necessary.
  • Documents all interactions promptly, including interviews and meetings with treatment providers, while maintaining case records in compliance with regulatory standards.
  • Assists clients in scheduling appointments with external providers and utilizing community services.
  • Refers clients to community resources as required.
  • Establishes and nurtures relationships with identified service providers, ensuring timely completion of referrals.
  • Maintains ongoing tracking and documentation of referral processes.
  • Communicates with the treatment team regarding any issues or needs for follow-up.
  • Contacts clients and/or family members about pending referrals and diagnostic testing.
  • Sends appropriate notifications and reminders to clients regarding referral statuses.
  • Reviews referral details and expectations with clients.
  • Ensures the client's electronic health record is current with information on specialist consultations, including scheduled appointments, results, and treatment recommendations.
  • Meets regularly with the immediate supervisor to enhance professional development, review case management activities, and address administrative matters.
  • Maintains close communication with the treatment team regarding medication adherence, side effects, and any changes that may necessitate intervention.
  • Participates in regular interdisciplinary staff meetings at the workplace.
  • Undertakes additional projects and responsibilities as assigned.

Educational Qualifications

  • Bachelor's degree is required; a Master's degree is preferred.

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