Team Lead

5 days ago


Mission Viejo, California, United States Chrono Toys Inc Full time
Job Overview

Chrono Toys Inc, a leading retail company specializing in collectibles and toys, is seeking a dynamic and experienced Part Time Manager/Team Lead to oversee our store operations. As the Team Lead, you will be responsible for leading a team of retail professionals to drive sales, provide exceptional customer service, and maintain a positive work environment with the help of your Store Manager and management team.

Key Responsibilities
  • Works directly under the Store Manager and Assistant Manager to ensure seamless store operations.
  • Responsible for opening and closing store procedures, including inventory management and cash handling.
  • Assumes Store Manager and Assistant Manager duties in their absence, ensuring continuity of operations.
  • Trains, evaluates, and develops staff on loss prevention measures and superior customer service techniques to enhance the shopping experience.
  • Supervises a team of retail sales associates, fostering a positive work environment by promoting teamwork, communication, and collaboration among employees.
  • Adjusts daily agendas for shift personnel to ensure optimal efficiency and productivity.
  • Develops and implements strategies to increase sales and improve profitability, staying up-to-date on market trends and customer preferences.
  • Assists in merchandising procedures, including visual merchandising and inventory management.
  • Handles customer complaints and ensures that they are resolved in a timely and satisfactory manner, maintaining a high level of customer satisfaction.
  • Maintains store standards, ensuring a clean, safe, and well-organized store environment.
Requirements
  • 1+ year of management experience, preferably in a retail environment.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees, customers, and management.
  • Demonstrated ability to drive sales and improve profitability, with a strong understanding of retail operations and customer behavior.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Ability to maintain composure under pressure, with a strong work ethic and commitment to excellence.
  • Ability to work a flexible schedule, including evenings and weekends, with a willingness to adapt to changing business needs.
  • Pop-culture and trend awareness, with a passion for collectibles and toys.


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