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Retail Operations Leader

2 months ago

Mission Viejo, California, United States Moncler spa Full time

Role Overview

As a pivotal representative of the Moncler brand, the Retail Operations Leader is dedicated to embodying the company's values and ensuring that the Moncler Client Promise is brought to life within the store environment.

Key Responsibilities

  • Drive exceptional business performance and meet qualitative objectives, consistently exceeding expectations.
  • Inspire, manage, and coach the team to foster a high-performance culture.

Qualifications

  • A minimum of 3 years of experience in managerial positions within structured Fashion Luxury or Retail companies, preferably at an international level.
  • A degree specializing in Retail or Hospitality Management is advantageous.
  • Possess a refined aesthetic sensibility developed in a luxury context.
  • Demonstrated willingness to grow within the organization; openness to relocation is a plus.
  • A solid portfolio of client relationships and a proven track record in business development.
  • Fluency in the local language, proficiency in English, and knowledge of an additional language is beneficial.
  • Embrace new technologies, with familiarity in MS Office, clienteling, and payment systems.

Client Engagement

Engaging with clients across all channels and touchpoints is fundamental. Understanding their unspoken expectations and crafting unique, memorable experiences in-store are essential elements of the relationship Moncler aims to cultivate with its community, ensuring continuous delight and surprise.

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