Client Engagement Associate
2 weeks ago
At Ascena Retail, we believe in the transformative power of fashion. Our commitment to inclusivity and empowerment is at the heart of everything we do. We strive to create a welcoming environment for all individuals, celebrating diversity in sizes, shapes, and styles.
Position Overview:
The Client Engagement Associate plays a pivotal role in fostering a warm and inviting atmosphere within our retail space. This position is focused on building lasting connections with both new and returning customers, contributing to the overall success of our business objectives.
Key Attributes for Success:
- Deep understanding of customer service and the importance of making clients feel valued.
- Proactive in establishing and nurturing relationships within the store and the broader community.
- Enthusiastic about relationship-building and implementing innovative strategies to attract new clientele.
- Strong drive and passion for achieving personal and team goals.
- Excellent communication skills, both written and verbal, coupled with a high level of integrity.
- Strong organizational capabilities and adept at multitasking in a dynamic environment.
- Enjoys social interactions and is approachable and friendly.
- Able to make informed decisions independently while maintaining professionalism.
Core Responsibilities:
Customer Engagement:
- Identifies and understands customer needs through meaningful conversations.
- Utilizes company resources to enhance the brand experience and cultivate strong relationships.
- Shares knowledge of current products, trends, and styling advice to inspire and build trust with customers.
- Actively participates in community and store events that promote our brand.
- Employs a structured approach to track and enhance customer engagement activities.
Business Insight:
- Remains informed about industry trends and competitive landscape to enhance customer experiences.
Operational Support:
- Assists with operational tasks as needed.
- Prioritizes responsibilities to meet customer and business needs effectively.
- Ensures the protection of company assets and maintains a safe working environment.
- Adheres to all company policies and relevant employment laws.
Qualifications:
- Previous experience in sales or customer service is preferred, with a proven track record of meeting performance standards.
- Availability to work a minimum of 16 hours per week, including flexibility for evenings and weekends.
- Comfortable using mobile technology to engage with customers.
- Capable of lifting and moving merchandise as needed, including reaching overhead.
Equal Opportunity Employment:
Ascena Retail is dedicated to creating a diverse and inclusive workplace. We evaluate all applicants based on qualifications and abilities, without regard to any protected characteristics. We welcome applications from individuals with disabilities and provide accommodations upon request.
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