Client Success Onboarding Coordinator
2 weeks ago
- Company: Recall Masters
Are you passionate about enhancing client experiences and ensuring safety in the automotive sector? Recall Masters, a leading provider of automotive recall solutions, is on the lookout for a meticulous and driven individual to fill the role of Client Onboarding Specialist.
In this position, you will work closely with multiple teams to effectively onboard both new and existing clients, guaranteeing a seamless integration process. Reporting directly to the Director of Production, your role will be pivotal in bridging communication between clients and internal teams.
Key Responsibilities:- Facilitating the onboarding process for new clients
- Conducting kick-off meetings for Recall Masters products
- Coordinating follow-ups with production and call center teams
- Articulating client expectations clearly
- Collaborating with OEM Managers
- Overseeing artwork approvals and monitoring production timelines
- Providing weekly updates on installations
- Enhancing processes to improve client satisfaction
- Strengthening communication channels with clients and team members
- Maintaining comprehensive checklists and reports
- Utilizing the company CRM system effectively
- Proficient in Excel
- Friendly and empathetic demeanor
- Detail-oriented with experience in business writing
- Background in the automotive industry
- Skilled in PowerPoint and CRM applications
If you are a proactive individual with a strong attention to detail and a commitment to client satisfaction, this position offers an opportunity to join a dynamic team at Recall Masters, where collaboration and growth are at the forefront.
Job Type:Full-time (In-person)
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