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Community Engagement Coordinator

2 months ago

Laguna Hills, California, United States PMP Management Full time
Job Overview

Become an integral part of PMP Management

PMP is in search of a driven, detail-oriented, and personable individual to fill the role of Assistant Manager. This position is vital for the smooth operation of community management.

About Us

Property Management Professionals LLC. (PMP) stands as a leading firm in Association management, delivering exceptional services to various developments across Southern California, Texas, Arizona, Utah, and Colorado. Our approach combines local management expertise with extensive support and training typically found in larger firms.

As one of the fastest-growing companies in the industry, PMP offers unique opportunities for career advancement. Our people-centric culture not only attracts top talent but also fosters an environment that encourages growth and success.

Ideal Candidate

We are looking for enthusiastic, detail-oriented professionals who are passionate about delivering outstanding customer service. The right candidate will embrace innovation and adapt to change while maintaining a strong commitment to client satisfaction.

Role Responsibilities:

  • Deliver exceptional customer service to unit owners, residents, board members, and vendors.
  • Maintain professional and transparent communication with all stakeholders, including onsite and offsite management.
  • Handle front office responsibilities: answering calls, greeting visitors, and providing initial assistance.
  • Manage and distribute forms and documents according to established procedures.
  • Oversee the electronic access software system and related access devices.
  • Ensure confidentiality of sensitive information.
  • Process payments received at the onsite office and assist owners with payment options.
  • Provide account status updates, payment due dates, and transaction history to owners.
  • Support the General Manager with community-related tasks.
  • Assist in the preparation of Association documents as requested.
  • Compile board packets, including scanning, formatting, and binding.
  • Update association portals with current documents, board member information, community calendars, and minutes.
  • Coordinate with third-party vendors and create work orders as needed.
  • Generate monthly newsletters.
  • Sort and distribute incoming mail.
  • Manage clubhouse reservations and maintain the clubhouse calendar.
  • Perform additional duties as assigned.

Qualifications:

  • Honest, responsible, and optimistic demeanor.
  • 4-Year College Degree preferred; High School Diploma required.
  • 1-2 years of experience in an administrative capacity.
  • Experience in HOA or multi-family property management is preferred.

Skills and Abilities:

  • Exceptional customer service skills.
  • Professional communication skills via phone and email.
  • Strong writing and verbal communication abilities.
  • Effective problem-solving skills.
  • Proficient in data entry and typing.
  • Basic mathematical skills.
  • Stable employment history.
  • Consistent and reliable attendance.
  • Excellent computer skills, particularly with Microsoft Office and Adobe.
  • Strong organizational and time management capabilities.
  • Willingness to learn and adapt to new systems and procedures.

Physical Requirements:

  • Ability to sit at a desk for extended periods.
  • Ability to walk for up to two hours.
  • Capability to lift up to 40 lbs.