Retail Operations Supervisor

2 weeks ago


Camden, New Jersey, United States Warby Parker Full time

Join Warby Parker as a Retail Operations Supervisor and play a pivotal role in enhancing our customers' shopping experience. In this position, you will lead a dedicated team of Retail Advisors, ensuring they deliver exceptional service while embodying our brand values.

Your Responsibilities:

  • Effectively communicate Warby Parker's mission and values to our clientele.
  • Manage the troubleshooting of our point-of-sale systems to ensure seamless transactions.
  • Oversee inventory management to maintain optimal stock levels.
  • Innovate and implement processes that enhance customer service and streamline shopping experiences.
  • Coordinate daily operational schedules and zoning assignments.
  • Facilitate store opening and closing procedures.
  • Lead team meetings to foster communication and collaboration.
  • Guide a team of 8-10 members, exemplifying outstanding service standards.
  • Assist in conducting performance evaluations alongside leadership.
  • Support the onboarding and continuous training of new team members.
  • Promote a respectful and inclusive work environment for all customers and staff.

Who You Are:

  • Possess a solid background in retail, with over a year in a supervisory role.
  • Exhibit exceptional interpersonal and communication skills.
  • Have experience in sales or operations within a customer-centric retail environment.
  • Demonstrate an entrepreneurial mindset and a proactive approach to learning.
  • Be a positive, empathetic team player who motivates others.
  • Consistently strive to achieve high performance and assist colleagues in reaching their goals.
  • Bring enthusiasm and a positive attitude to the workplace.
  • Meet the eligibility requirements for employment.

Benefits of Joining Warby Parker:

  • Comprehensive health, vision, and dental insurance.
  • Life and AD&D insurance coverage.
  • Generous paid time off and holiday policies.
  • Retirement savings plan with company matching.
  • Parental leave for all eligible employees.
  • Short-term disability benefits.
  • Access to an Employee Assistance Program (EAP).
  • Optical education reimbursement and more.

About Warby Parker:

Founded with a mission to transform the eyewear industry, Warby Parker is dedicated to making vision care accessible and affordable. We believe in the power of creativity, empathy, and innovation to drive positive change. Our commitment extends beyond business; for every pair of glasses sold, we donate a pair to someone in need through our Buy a Pair, Give a Pair program.



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