Retail Operations Leader

2 weeks ago


Camden, New Jersey, United States Farmers Home Furniture Full time

Retail Operations Leader - Full Time

Job Category: Store B Requisition Number: STORE016791

Job Overview

The Retail Operations Leader is responsible for overseeing the daily operations of the store, ensuring a high level of customer satisfaction and operational efficiency.

Key Responsibilities:

  • Recruiting, training, and retaining a skilled team of Sales Associates.
  • Fostering exceptional customer service by guiding associates to engage with customers proactively.
  • Addressing customer inquiries and resolving complaints in a courteous and timely manner.
  • Monitoring sales performance and productivity of associates.
  • Providing feedback and recognition to associates to encourage high performance.
  • Coaching and developing associates to reach their full potential and achieve sales targets.
  • Executing operational tasks that enhance sales through product expertise, store presentation, and related activities.
  • Ensuring effective collection of accounts by the credit department.
  • Maintaining inventory levels in accordance with company standards.
  • Managing warehouse and delivery staff effectively.
  • Contributing strategic ideas that align with the company's vision and growth objectives.

Employee Benefits:

  • Employee Stock Ownership Plan (ESOP)
  • 401K Plan with Employer Matching Contributions
  • Comprehensive Medical, Dental, and Life Insurance
  • Annual Paid Vacation
  • Paid Sick Leave
  • Additional Voluntary Insurance Options Available
  • Paid Holidays, including the Employee's Birthday
  • Employee Purchase Discounts

Qualifications:

Skills:

  • Sales: Novice
  • Retail Management: Novice

Behaviors:

  • Dedicated: Committed to tasks with integrity and loyalty.
  • Team Player: Collaborates effectively within a team.
  • Enthusiastic: Displays eagerness and interest in work.

Motivations:

  • Goal Completion: Driven by the successful completion of tasks.

Education and Experience:

  • 3 years: Experience in sales management.
  • 3 years: Experience in retail or sales.
  • 3 years: Experience in retail furniture or credit.

Licenses & Certifications:

  • Valid Driver's License


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