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Solar Operations Supervisor

2 months ago

Camden, New Jersey, United States Spruce Full time

POSITION SUMMARY: Solar Operations Supervisor

The primary role of the Solar Operations Supervisor is to oversee the Operation and Maintenance (O&M) functions to ensure the optimal performance of solar energy systems. This position is crucial for tracking compliance with contractual obligations, delivering exceptional customer service, and maintaining a seamless workflow.

KEY RESPONSIBILITIES:

  • Lead teams of solar technicians and repair personnel to fulfill all warranty repairs and service requests within established service levels and budget constraints.
  • Provide first and second level diagnostics for all service inquiries related to solar systems.
  • Coordinate logistics including materials, inventory, fleet management, technicians, and maintenance needs to meet service level objectives for system repairs.
  • Act as the Responsible Managing Employee in the assigned region/state.
  • Oversee the completion of physical projects, including the acquisition of necessary permits.
  • Manage field operations to service systems, utilizing both internal resources and partner technicians.
  • Handle all customer warranty and insurance claims efficiently.
  • Deliver product and service training to customers and partners.
  • Oversee service and work order management.
  • Identify and communicate opportunities for process modifications or enhancements to ensure maximum efficiency of company assets.

ADDITIONAL QUALIFICATIONS:

  • Strong analytical and problem-solving abilities.
  • Proficient in computer applications, including Microsoft Office Suite (Excel, Word, Outlook).
  • Solid understanding of residential electrical systems and home construction.
  • Exceptional written communication skills for effective interaction with all management levels.
  • Detail-oriented with the capability to manage multiple tasks simultaneously.
  • Excellent judgment in customer relations and resource management.
  • Able to collaborate effectively as a team member and engage with various departments.
  • Capable of working under pressure and meeting strict deadlines.

WORKING CONDITIONS:

This is a remote position requiring fieldwork, with an estimated travel time of 20% based on job site locations. A valid driver's license is required.

PHYSICAL REQUIREMENTS:

  • Ability to lift and carry up to 50 pounds; assistance will be provided for larger items.
  • Capacity to sit, stand, walk, and drive for extended periods, up to 8 hours.
  • Work postures may include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects at various heights.

EDUCATION AND EXPERIENCE:

Minimum Requirements:

  • High School Diploma or GED.
  • Electrical training with a Master Electrician License or equivalent in the state of residency.
  • Experience in a related field with a minimum number of years in a managerial role overseeing multiple reports.
  • Current, valid driver's license with a satisfactory Motor Vehicle Report.
  • Proficient in English, both written and spoken.

Preferred Qualifications:

  • Bachelor's Degree in a relevant field or a combination of education and experience.
  • Willingness to obtain additional certifications in other states as necessary.
  • Bilingual in English and Spanish is a plus.
  • Extensive experience in customer service.

BENEFITS:

Spruce Power offers a competitive benefits package and fosters a collaborative, purpose-driven, and high-energy work culture.

EQUAL OPPORTUNITY EMPLOYER:

We value diversity in our workplace. Spruce Power is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.