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Assistant Retail Operations Manager
2 months ago
Your Responsibilities:
- Manage the daily operations of the Gift Shop and Photo departments.
- Inspire and mentor team members, cultivating a collaborative environment that emphasizes teamwork and mutual support.
- Work closely with various departments, including Marketing, Husbandry, Safety, Security, Guest Experience, and Guest Services.
- Conduct thorough inspections of merchandise areas before opening, throughout the day, and after closing to ensure cleanliness, safety, and optimal presentation.
- Hold team members accountable for their performance, providing constructive feedback to maintain Adventure Aquarium's high standards.
- Delegate tasks related to stocking, register operations, and inventory management.
- Oversee inventory processes, including receiving merchandise, conducting cycle counts, and communicating with vendors to maintain appropriate stock levels.
- Assist in the recruitment and training of new employees alongside the Revenue Manager and Supervisors.
- Support the Manager in enhancing customer service initiatives and resolving operational challenges.
- Coordinate with the Corporate buying team and photo team regarding inventory management, program implementation, and layout planning.
- Develop and implement projects aimed at boosting revenue, enhancing guest experiences, or improving team member satisfaction.
- Monitor guest feedback to identify trends and utilize sound judgment to address onsite complaints effectively.
- Perform team member duties as required.
- Address guest concerns as necessary.
- Participate in all training programs to deepen your understanding of our exhibits, programs, visitor information, and policies.
- Ensure all documentation is accurately completed and filed at the end of each day.
- Adhere to safety and security protocols and procedures.
- Carry out additional responsibilities as assigned.
- 4-5 years of experience in customer service, preferably in a high-traffic attraction, restaurant, retail setting, theme park, museum, hospitality, or sports franchise.
- 2-3 years of supervisory experience.
- High school diploma or equivalent.
- Photography experience is a plus.
- Exceptional customer service and conflict resolution abilities.
- Friendly, approachable demeanor with a proactive attitude.
- Genuine passion for assisting and communicating with others.
- Ability to collaborate effectively as part of a team.
- Availability to work weekends, with occasional evenings and holidays.
- Capability to manage and account for significant sums of money.
- Technical or computer skills are advantageous.
You are dedicated to achieving excellence in every aspect of your work. You possess strong communication skills and enjoy collaborating with colleagues at all levels. You are enthusiastic about joining a team-oriented organization that shares common goals.
What We Offer:
- Competitive salary range of $42K-$47K.
- Comprehensive benefits package available from the first day of employment.
- 401(k) and Profit-Sharing Plan after three months of service.
- Grow U offers fully funded tuition and tuition assistance programs.
- 24 General Admission tickets annually for family and friends.
- Two weeks of vacation, one week of personal time, one week of sick leave, and eight paid holidays, all based on a full calendar year.
- Complimentary tickets to local attractions, subject to availability.
- 30% discount at our Retail and Photo areas, as well as in-house food vendors.
- Opportunities for training and professional development.
- Successful completion of a pre-employment drug test and background check.
- Ability to communicate effectively in English, both verbally and in writing.
- Allergies related to animals or plants must be managed with appropriate medications or protective gear.
- Able to work outdoors in various weather conditions.
- Capable of remaining mobile and stationary throughout the workday in public spaces.
- Able to push or pull up to 50 pounds.
