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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.
Key Responsibilities- Provide exceptional customer service through effective call handling and problem-solving skills.
- Research and resolve customer inquiries and issues in a timely and efficient manner.
- Collaborate with other departments to ensure seamless issue resolution and customer satisfaction.
- Accurately document and process customer claims in our systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Strong problem-solving and analytical skills.
- Proficiency in using computer systems and software.
At Mass Markets, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.