Visitor Engagement Associate

2 weeks ago


New York, New York, United States Original X Productions Full time
Job Overview

Original X Productions is at the forefront of delivering immersive entertainment experiences globally, including renowned attractions like The FRIENDSTM Experience, The Office Experience, and Harry Potter – Magic at Play. We are in search of enthusiastic individuals who embody our core values of excellence, prioritize safety, and embrace enjoyment in their work.

Position Summary:

We are looking for Visitor Engagement Associates to facilitate a seamless journey for our guests from the moment they arrive until they depart. Key responsibilities encompass welcoming guests, managing ticket sales, energizing visitors for their experience, organizing lines, capturing memorable moments through photography, and addressing inquiries. The ideal candidate thrives in a dynamic environment and exudes a friendly and inviting demeanor.

This part-time role offers a competitive hourly wage of $19.00.

Key Responsibilities:

  • Welcome and greet all guests, providing assistance and engaging in pleasant conversation.
  • Create a memorable atmosphere for guests through a positive and welcoming attitude.
  • Assist guests in queue management for their scheduled experiences.
  • Facilitate ticket sales for guests in standby lines.
  • Scan tickets and troubleshoot any technical issues.
  • Staff designated photo areas to help guests capture their experiences.
  • Guide guests through the exhibit while maintaining orderly traffic flow.
  • Share interesting facts and trivia about the exhibit with guests.
  • Respond to guest inquiries regarding the experience.
  • Process payments efficiently and accurately.
  • Uphold health, safety, and cleanliness standards, ensuring compliance with all site policies.

Qualifications:

  • Must be fully vaccinated against Covid-19.
  • Ability to remain in a standing position for over 75% of the time.
  • Availability to work at least two shifts, including one weekend day.
  • Capability to navigate within the exhibit space.
  • Familiarity with operating audio and video equipment.
  • Strong verbal communication skills for diverse audiences and group discussions.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Desired Attributes:

  • Dependable, energetic, and proactive team player with a positive outlook.
  • Excellent communication abilities.
  • Detail-oriented with a strong ability to follow instructions.

Preferred Experience:

  • High school diploma or equivalent.
  • Prior experience in guest-facing roles is advantageous.
  • Experience in customer service and cash handling is preferred.
  • Familiarity with ticketing systems is a plus.
  • Previous public speaking experience is beneficial.

Benefits:

  • Flexible scheduling options.
  • Paid sick leave.

Why Join Original X Productions:
We are dedicated to creating unforgettable experiences for our fans. Our mission is to spread joy through our attractions. We are an equal opportunity employer and encourage applications from individuals with disabilities and diverse backgrounds.



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