Customer Engagement Specialist

2 weeks ago


New York, New York, United States TopView Sightseeing Full time
Job Overview

Company Background:

TopView Sightseeing is a premier sightseeing service based in New York City, providing a diverse range of bus tours. Our portfolio includes well-known brands such as Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. We proudly serve over 500,000 customers each year, delivering memorable experiences for both locals and visitors.

Position Summary:

As a Customer Engagement Specialist at TopView Sightseeing, you will embody our brand's identity, tasked with promoting our offerings and enhancing our presence in the market. Your main responsibility will be to interact with potential customers, tourists, and local communities, fostering awareness and interest in our sightseeing tours and packages.

Key Responsibilities:

  • Greet guests warmly and courteously.
  • Provide essential information regarding departure schedules, stop locations, and other relevant details.
  • Verify and scan guest tickets while guiding them to the appropriate bus or boat.
  • Gather guest information to assist in addressing customer service inquiries and concerns.
  • Collaborate with colleagues, bus operators, dispatchers, and management to ensure smooth daily operations.
  • Maintain responsibility for company equipment.
  • Encourage a positive workplace culture.
  • Ensure the safety of both employees and guests.
  • Complete and submit various reports as required.

Qualifications:

  • Exceptional communication skills, capable of engaging diverse audiences and effectively conveying key selling points.
  • Strong interpersonal abilities, fostering rapport and positive relationships with customers and team members.
  • Outgoing and enthusiastic demeanor, with a genuine interest in travel, tourism, and discovering new places.
  • Familiarity with New York City attractions, landmarks, and tourist destinations is advantageous.
  • Previous experience in sales, marketing, or customer service roles is beneficial but not mandatory.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, with potential for remote or offsite duties.

Location: New York City, NY

Compensation: $18 per hour

Employment Type: Part-Time, Seasonal

Scheduling Requirements: Availability to work weekends and holidays is essential.

Become a vital part of TopView Sightseeing as a Customer Engagement Specialist and contribute to creating unforgettable travel experiences for visitors in New York City.



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