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Hospitality Engagement Specialist

2 months ago

New York, New York, United States Compass Group Careers Full time
Job Overview

Position: Guest Service Ambassador

Compensation: $27 / Hour

Why Join Compass Group?

At Compass Group, our strength lies in our people. We prioritize hiring individuals who are passionate about hospitality and food service. We foster an environment where our associates are valued, recognized, and encouraged to grow.

We ensure our team members remain engaged and informed through comprehensive training and development opportunities. Our culture promotes a sense of ownership in delivering exceptional service, making every job a stepping stone to a rewarding career.

Position Summary

As a Guest Service Ambassador, you will serve as the initial point of contact for all visitors, ensuring a welcoming and professional atmosphere. Your role will involve operating the switchboard and providing assistance to guests, clients, and employees.

Key Responsibilities:
  • Warmly greet and assist visitors, maintaining eye contact and addressing them by name whenever possible.
  • Answer phone calls in a courteous and professional manner, accurately taking messages and addressing inquiries.
  • Manage conference room activities, including monitoring schedules and communicating any changes to relevant staff.
  • Implement security protocols for incoming and outgoing visitors, contractors, and delivery personnel.
  • Act as a resource for guests and employees, providing information on amenities, transportation, and local services.
  • Coordinate car service requests for guests and staff.
  • Communicate with internal departments regarding maintenance, IT support, and other operational needs.
  • Perform additional duties as assigned.
Qualifications:
  • Two to three years of experience in a client service or reception role within a hospitality or corporate setting.
  • Proficient in computer skills and familiar with office technology and equipment.

Compass Group is an equal opportunity employer.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Employee Assistance Program
  • Flexible Spending Accounts

Join our team and discover the Compass Group difference