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Technology Engagement Specialist

2 months ago

New York, New York, United States Compass Group Careers Full time
Job Overview

Position Title: Technology Engagement Specialist

Salary Range: $26 - $32 / Hour

About Compass Group:

At Compass Group, our team is our greatest asset. We pride ourselves on the dedication, professionalism, and enthusiasm of our associates, which fosters trust and loyalty among our clients. We seek individuals who share our commitment to excellence in hospitality and food service.

We invest in our employees by providing comprehensive training and keeping them informed about the latest industry trends. Our culture encourages personal growth and recognizes the contributions of every team member. Join us to experience a workplace where your career can truly thrive.

Role Summary

The Technology Engagement Specialist plays a vital role in creating a welcoming and professional environment for all visitors, executives, and staff. This position serves as a liaison to the on-site technology support team while delivering operational assistance to clients. Responsibilities include supporting service desk operations and facilitating technology needs in conference and meeting spaces.

Key Responsibilities
  • Deliver personalized and exceptional customer service, adhering to local hospitality standards.
  • Assist in various workplace roles, demonstrating a proactive approach to teamwork.
  • Possess intermediate knowledge of audio/visual technology and provide support as needed.
  • Greet visitors warmly, maintaining eye contact and a friendly demeanor throughout interactions.
  • Provide on-site assistance and welcome clients during scheduled shifts.
  • Identify and understand customer technology challenges through effective questioning and active listening.
  • Collaborate with the Experience Ambassador Team to support VIP guests with technology requirements.
  • Conduct daily inspections of office and conference spaces to ensure technology is organized and accessible.
  • Deliver repaired or requested technology directly to clients' workspaces or meeting areas.
  • Share knowledge about the office environment, local amenities, and transportation options.
  • Offer first-line support for basic office technology inquiries.
  • Anticipate client needs and respond to inquiries promptly.
  • Communicate clearly and accurately with team members, ensuring attention to detail.
  • Maintain awareness of business activities and relay updates to colleagues.
  • Participate in cross-training initiatives to support welcome desk functions.
  • Engage effectively with all departments to foster collaboration.
  • Conduct opening and closing walkthroughs as necessary.
  • Assist in preparing reports on a daily, weekly, and monthly basis.
  • Follow security, health, and safety protocols, maintaining accurate records.
  • Perform additional duties as assigned.
Benefits

Compass Group offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Savings Plan
  • Paid Time Off and Holiday Time Off
  • Employee Assistance Programs
  • Flexible Spending Accounts (FSAs)
  • Wellness Programs and Discounts

Compass Group is an equal opportunity employer, committed to fair treatment for all applicants and associates based on their abilities and experiences.

Qualified candidates will be considered for employment without regard to any protected status.